Flying Blue Reviews

I tried the Hotel for Miles program, which partners with Rocket Travel. When I checked into the hotel, the staff had no record of my reservation. I tried to reach customer support but there was no 24/7 option available. When they finally answered, they couldn't help. I ended up having to book another room using my credit card instead. Rocket Travel insisted the booking was processed correctly on their end, but the hotel sent multiple confirmations that they never received it. Despite this clear issue, both companies refuse to refund my miles. It's been twelve days and nothing has been resolved. It appears that Rocket Travel and Flying Blue are deceiving customers with this Hotel for Miles program. I'm calling it what it is: a scam.

The exchange rates they offer for hotel bookings using miles are a complete ripoff. A single night at a basic Motel 6 costs 44,500 miles. If you wanted to purchase that same number of miles with cash, you'd pay $1,342. Meanwhile, booking that same room directly with a credit card only costs $149.46. The math makes no sense.

This company is running a straight-up scam with their point redemption gifts. It's ridiculous. You literally cannot order anything if you live in the USA. You get 'not available in your country' every single time, even for things like a Stanley screwdriver set that's made in America! Your best bet is just to donate the points. As someone who flew business class, I'm completely dissatisfied and will never use their points for gifts again. Get Delta instead, where your points actually work in the USA.

I'm a Flying Blue cardholder and booked my international flight through this program. At the time, my account showed Silver status, which meant I could check two bags for free. That's the main reason I chose this Air France flight over other options. Then out of nowhere, I got an email saying my status changed and now I'm only allowed one checked bag. I feel misled because the information was different when I booked, and it changed right before my trip. I contacted customer service and got no help whatsoever.

This doesn't deserve even one star. The service is utterly terrible. The Flying Blue system is impossible to figure out. Points from previous flights vanished without explanation. Nobody can explain how to actually redeem points. A recent booking didn't show up in the Flying Blue system until I spent time on the phone, and all they told me was to write them with details. My son and I spent over an hour trying to navigate this confusing nightmare, searching for solutions or any way to make sense of it. All he found online were negative reviews from other frustrated customers who, like me, eventually just gave up trying. Don't even attempt to understand or use points through Flying Blue. My son said it best: 'Let's just give up; this isn't worth the stress.' After my next flight, I won't bother, and I'm not planning to fly with these airlines again anyway. When I searched Flying Blue reviews online, the word that kept appearing was BAD.

I have a Flying Blue account, I have the credit card, and I've earned qualifying miles flying with partner airlines. When I tried to log in recently to access my roughly 60,000 miles, I couldn't get in. There's no customer service available, and emails I receive just ask for a reference number that I have no way of obtaining. This system is a joke. I redeemed hotel points with Thai Airways and had a fantastic experience, and same with Iberia and British Airways. Flying Blue though? Absolutely terrible.

This program keeps getting worse. They removed the option to book seats with a discount, which is basically shrinkflation. The experience points system is also terrible. They're only valid for one year, but not from when you earn them - from your first purchase. So if you make another purchase right before your oldest points expire, your new points can basically expire within days. It makes no sense at all.

Their newsletters are spam with no way to unsubscribe. I reported it to the European Data Protection Supervisor.

I'm unable to access my account. I flew with KLM in December and couldn't recover my miles then. It's now nearly a year later, I have another flight coming up, and I still cannot log in to manage my miles. The customer service is absolutely terrible.

Flying Blue is nothing but a scam. I traveled to Martinique with Air France and joined Flying Blue specifically to transfer my Amex points for a possible upgrade. But here's the thing: Air France won't let you upgrade in advance using points. You have to call Flying Blue. So I called, gave them all my details, and they said no business or premium economy seats were available for point upgrades, only paid upgrades. I had to wait until online check-in opened. When it did, the system was glitchy. My reservation was for two people but you could only upgrade whoever made the booking. I tried to upgrade one person using just miles, no cash, and the website froze. I tried multiple times and called Flying Blue support for help, but they wouldn't assist. Five minutes later, every available business seat was gone. It's incredibly frustrating having the points but facing all these unnecessary obstacles. This awards program is a total scam, and it's disappointing that Air France and KLM operate something like this.