Frank & Eileen Reviews

Got a shirt and pants. The sleeves and bottom of the shirt have these rough rolled edges and no proper hem. Tried ironing them down but it doesn't fix it. The outfit would be cute if it actually looked finished, but these raw edges make it look unpolished.

I came into this agreeing with everyone who left bad reviews, but after I finally got through to someone in their management, I completely changed my mind. They explained there was a technical glitch with email delivery to my provider, and it turned out my package went to a family member who forgot to tell me. So I'm going from one star to five because their team actually fixed things when I could reach them. Originally I placed my order mid-June and got a shipping notification but the package never showed up. I looked for my confirmation email and couldn't find it, so I sent them three emails and called once. Glad we eventually connected.

Really wish I'd read the reviews first before placing my order. I picked up some jeans on sale but they were still nearly two hundred dollars. The fit wasn't right and the fabric quality was disappointing. When I tried to return them, I was told they were final sale with no returns allowed. But here's the crazy part: nothing on the website or the paperwork mentioned that at all. I even went back to check the product page and there's zero warning about no returns. I'm really angry about this.

I bought one of their linen blouses thinking it would be a classic, long-lasting addition to my closet. What I got was seriously disappointing. After washing it gently maybe four or five times, it started coming apart at the seams. For a brand that talks about being high-end and sustainable, that's unacceptable. When I reached out to their customer service to deal with it, they basically refused to help. They said it was past 30 days and wouldn't take it back or offer anything, ignoring the fact that the piece should've lasted way longer than a few months. I'm wondering if there was a bad batch of material. Meanwhile, cheap fast fashion stuff I own has held up better than this expensive blouse. I'm really frustrated with both the product and how they handled things.

This place ripped me off. I returned two items totaling about 486 dollars and they only refunded 415. That's 71 bucks that just vanished. You cannot talk to a real person at this company, their customer service is nonexistent, and they ignore emails. Honestly, it feels like a scam operation. Don't waste your money here.

Really let down by their customer support experience. All I get back from emails is an auto-reply. Trying to return or exchange something turned into a hassle. After checking out what other people wrote, I'm hoping my exchange actually shows up. I've tried calling their support line multiple times and can never reach an actual person. Given how much they charge, you'd think they'd have decent customer service. The clothes themselves are nice, but I can't tell anyone to shop there. That's unfortunate.

Their return system is basically broken. Instead of actual refunds, they try to force you into using store credit to buy more stuff. I've sent three separate emails with zero response and called multiple times, but there's no way to actually speak to someone. I left a voicemail and nobody called back. Looking at other people's complaints, seems like this happens to lots of folks. Pretty sketchy behavior honestly. I've spent over two grand there and won't be going back.

Stay away from this retailer. I bought some trousers and the quality was really poor. What's worse is that the return system they promised doesn't even work. I've emailed and tried calling but get nothing back. Seriously disappointing experience.