Fullbeauty sells apparel and footwear, particularly sizing for a diverse customer base. This page aggregates verified customer reviews and ratings to help you understand shoppers' actual experiences with the company's products, shipping, returns, and customer service.
Fullbeauty Reviews
1.3
24 reviews
What Shoppers Say About Fullbeauty
Created with AI, based on recent reviews
Fullbeauty receives overwhelmingly negative feedback from shoppers, with 24 reviews averaging 1.3 out of 5. The most frequently cited problems involve shipping delays, order tracking failures, and refund processing issues. Customers report orders stuck in transit for weeks without resolution, company systems that cannot locate purchase records, and a pattern of unhelpful customer service where representatives allegedly pass responsibility between departments. Several reviewers also mention unexpected restocking fees on returns and a billing system that creates frustration when attempting to resolve payment issues. A small minority of shoppers note that the products themselves are acceptable, but service failures overshadow any product quality.
The company's return and refund practices appear to be a significant source of dissatisfaction. Multiple customers report difficulty obtaining cash refunds, instead being offered store credit, and cite confusing return procedures that require order numbers not always provided on packing slips. Shipping complications, including lost packages and unexplained delays beyond stated timelines, dominate complaint themes. Shoppers express concern about the lack of accountability between Fullbeauty and its shipping carriers, and frustration that attempts to resolve these issues through customer service have proven ineffective or unresponsive.
Customer Reviews (24)
Sorted by: Most recentDavid P.Jan 13, 2024
Everything I'm reading in other reviews is exactly what's happening to me. This whole company is basically a scam operation. I bought something in Canada and paid a fortune to send it back. Put tracking on it too. They got the item, but I've called four times to check on my return status. Every single time they say it's being handled. Last time they said their computer systems were down until mid-January and somebody from Texas would call me. What kind of scam is this?
Alexandra W.Dec 16, 2023
I'd give this zero stars if I could. Bought two shirts and need to return one because it doesn't fit right. Tried figuring out how to return it and even got help from their customer service person. The only option they gave me was to pay for return shipping. Are you kidding? I'd end up paying more in shipping than the shirt is worth.
Frank N.Dec 15, 2023
Can they please let me give a zero star rating? Spent an entire hour trying to place an order. Every time I put items in my cart, they vanish. Tried to recover my cart and prices kept changing. It's impossible to deal with this website. Browsing is a pain. They've got tons of brands, but you used to be able to search across all of them at once. Now you have to go through each brand individually. Shopping here is a hassle. Just keep sending the catalogs though since they're good for something.
Fullbeauty Review FAQ
How is Fullbeauty's rating calculated?
The 1.3 rating is the average of all verified customer reviews on RetailCoupons.com. Each shopper assigns a star rating from 1 to 5, and we display the distribution of those ratings alongside the overall average. The current data reflects 24 reviews.
What are shoppers' most common complaints about Fullbeauty?
The primary complaints center on shipping delays, with orders remaining stuck in transit for weeks and customer service unable or unwilling to resolve the issue. Shoppers also report order tracking problems where the company's system cannot locate purchases, difficulty obtaining cash refunds (store credit offered instead), unexpected restocking fees, and billing complications.
Do customers recommend shopping at Fullbeauty?
Based on review feedback, the vast majority of shoppers express strong dissatisfaction and state they will not return to the company. Only a handful of reviews acknowledge that products are acceptable, but service failures have caused shoppers to abandon the retailer entirely.
What issues do customers report with returns and refunds?
Reviewers cite multiple return-related problems: unexplained restocking fees, store credit issued instead of cash refunds, orders not appearing in company systems (making returns impossible), and missing order numbers on packing slips that complicate the return process. Some refunds also involve significant delays beyond stated timelines.
How can I write a review for Fullbeauty on RetailCoupons.com?
If you have made a verified purchase from Fullbeauty, you may submit a review through RetailCoupons.com. Your honest account of your experience (product quality, shipping, customer service, returns, etc.) helps other shoppers make informed decisions. Reviews are subject to moderation to ensure authenticity and compliance with our guidelines.