Gaiam sells yoga mats, fitness equipment, wellness products, and meditation accessories. This page compiles customer ratings and reviews from shoppers who have purchased from Gaiam directly. Read honest feedback on product quality, durability, and customer service to help inform your purchase decision.
Gaiam Reviews
1.5
22 reviews
What Shoppers Say About Gaiam
Created with AI, based on recent reviews
Gaiam receives overwhelmingly negative feedback, with 1.5 out of 5 from 22 shoppers. Shoppers report serious quality control issues across multiple product categories. Yoga mats consistently fail after minimal use, with materials peeling, wearing through, or shedding colored patterns within weeks. Hand weights arrive mislabeled with inaccurate weights. Inflatable products arrive defective or fail immediately upon use. Beyond product defects, customers express frustration with warranty policies that do not align with marketing claims. The company's stated lifetime warranty is reportedly not honored, with customer service offering discounts instead of replacements and refusing to clarify what qualifies as normal wear and tear.
While one reviewer mentioned a meditation headband that provided personal benefit, this single positive comment is vastly outweighed by complaints about durability, quality control, and customer service responsiveness. Recurring themes include products failing after minimal or correct use, unclear warranty terms that are not honored, and inadequate customer service when issues arise. Shoppers consistently express dissatisfaction with the disconnect between advertised product quality and actual performance.
Customer Reviews (22)
Sorted by: Most recentKevin L.Jul 17, 2020
Don't buy an exercise ball chair from this company. Total waste. Customer service just keeps saying to inflate it more when the ball is clearly too small for the chair. Then they fight you on getting your money back. Supposedly returns only work if the item's unopened. So what, you're supposed to just stare at the box and decide based on that? Ridiculous.
Patrick G.Jul 16, 2020
Avoid this company. Dealing with them was absolutely surreal and a total nightmare from start to finish.
Vincent S.Jun 5, 2020
They charged my card immediately but two months later my order still hasn't arrived and they've never responded to any of my messages. I specifically chose them over other options because they seemed like an ethical company. Turns out they're one of the worst out there.
Emily K.May 26, 2020
Wanted to give them zero stars but the system wouldn't let me. Seems like everyone complains about their terrible customer service and I get why. Their website says their support team works tirelessly and practices what they preach about fitness and yoga. Total lie. Every time I email I get the same robotic response like I'm just talking to a wall. Don't order from them online, especially if you're somewhere outside the US.
Nathan W.Feb 13, 2020
Found Gaiam randomly when shopping for a yoga ball chair and it had great ratings. The chair worked perfectly for almost a whole year until something broke on the base. I emailed back using my original purchase receipt without expecting help but Brittany replied super fast and asked for pictures. Once I sent them, she ordered the replacement parts I needed and had them shipped out the next day. Real customer service like this is hard to find anymore so I wanted to write a positive review. Very happy with the company and their products.
David M.Feb 13, 2020
Stumbled on Gaiam while looking for a yoga ball chair and grabbed one based on the ratings. It worked great for almost a year until part of the base broke. I replied to my old purchase email not really expecting much but Brittany responded right away asking for photos. She actually processed an order for replacement parts the very next day. Good customer service is so rare these days that I felt I had to share how impressed I was. Really satisfied with both the product and how they handled it.
Thomas H.Feb 25, 2019
Bought their app for $4.99 a couple years ago as a one-time purchase with no login required. Now every update comes with them pushing a membership. My partner thinks they realized their old model wasn't working financially. But why punish loyal customers who believed in them early on? The app keeps asking me to share classes on social media and I can't even access my saved content anymore. It's the opposite of what yoga should be about. Really disappointed.
Marcus T.Jan 14, 2019
Can't even rate this low enough. Ordered a yoga mat as a holiday gift and it arrived damaged. Called on the 27th and got nothing but silence. When I finally managed to contact them, they said no returns after 30 days. Ended up paying $11.30 out of pocket to ship the broken mat back. After waiting weeks past their promised response time, a rep told me they wouldn't refund anything. Only after threatening a chargeback did I get action. Absolutely terrible experience and the holidays were ruined.
Jessica T.Jan 9, 2019
Got an expensive yoga mat as a gift and it's dangerously slippery. Using it for any actual practice would be unsafe. I emailed customer service asking if there's some kind of coating to wash off and they basically said try washing it or return it, with no real help or apology. My mother in law spent good money thinking she was getting me something great and now I can barely use it. Gaiam's customer service was completely unhelpful.
Christopher B.Jan 19, 2018
Tried to use a gift certificate we got years ago at our wedding. Customer service told us back then it would never expire. When we finally went to redeem it recently, they refused to honor it after lots of back and forth emails. My integrity isn't worth $100 but apparently theirs is. The products look decent but this company doesn't put customers first, so if you have any issues they're going to protect themselves instead of helping you.
Gaiam Review FAQ
How is Gaiam's average rating calculated?
Gaiam is rated 1.5 out of 5 based on 22 customer reviews submitted to RetailCoupons.com. The majority of reviews are one-star ratings, with a small percentage of five-star ratings. This reflects the overall experience shoppers report when purchasing from the store.
What are shoppers' main complaints about Gaiam products?
The most common complaints involve product durability and quality control. Yoga mats are frequently reported to peel, wear through, or shed materials after only a few uses. Hand weights arrive mislabeled with incorrect weights. Inflatable products develop leaks or fail immediately. Shoppers also report dissatisfaction with the warranty policy, stating that advertised lifetime guarantees are not honored and customer service offers discounts instead of replacements.
Do shoppers recommend buying from Gaiam?
Based on current reviews, the overwhelming majority of shoppers do not recommend Gaiam. With 86 percent of reviews rating the store one star, shoppers consistently advise reading reviews before purchasing. Shoppers specifically mention that warranty terms are not as advertised and should be carefully reviewed before buying.
What issues do customers report with Gaiam's warranty policy?
Multiple shoppers report that Gaiam advertises a lifetime warranty but does not honor it in practice. When customers contact the company about defective products, they are offered discounts instead of replacements and are told damage constitutes normal wear and tear. Shoppers note that the company does not clearly define what qualifies as normal use, making the warranty difficult to claim.
How can I write a review of Gaiam on RetailCoupons.com?
RetailCoupons.com welcomes reviews from shoppers who have purchased from Gaiam. Your honest feedback about product quality, durability, customer service, and value helps other consumers make informed decisions. Reviews should reflect your genuine experience with the store and its products.