Gaiam sells yoga mats, fitness equipment, wellness products, and meditation accessories. This page compiles customer ratings and reviews from shoppers who have purchased from Gaiam directly. Read honest feedback on product quality, durability, and customer service to help inform your purchase decision.
Gaiam Reviews
1.5
22 reviews
What Shoppers Say About Gaiam
Created with AI, based on recent reviews
Gaiam receives overwhelmingly negative feedback, with 1.5 out of 5 from 22 shoppers. Shoppers report serious quality control issues across multiple product categories. Yoga mats consistently fail after minimal use, with materials peeling, wearing through, or shedding colored patterns within weeks. Hand weights arrive mislabeled with inaccurate weights. Inflatable products arrive defective or fail immediately upon use. Beyond product defects, customers express frustration with warranty policies that do not align with marketing claims. The company's stated lifetime warranty is reportedly not honored, with customer service offering discounts instead of replacements and refusing to clarify what qualifies as normal wear and tear.
While one reviewer mentioned a meditation headband that provided personal benefit, this single positive comment is vastly outweighed by complaints about durability, quality control, and customer service responsiveness. Recurring themes include products failing after minimal or correct use, unclear warranty terms that are not honored, and inadequate customer service when issues arise. Shoppers consistently express dissatisfaction with the disconnect between advertised product quality and actual performance.
Customer Reviews (22)
Sorted by: Most recentLisa B.Sep 8, 2017
Ordered a yoga mat for someone's birthday and they shipped me a rod from a completely different product. The packaging says mat but there's no mat inside. Now they're telling me it'll be another 10 days before they send the right thing. The gift is ruined and I had to go buy something else. I won't be buying from them again.
Susan L.Oct 16, 2013
Discovered this website recently and unlike most sites where I'm out of there in seconds, I spent about two hours reading and looking around. Most sites have maybe one article I actually connect with, but this place has tons of content that speaks to me. The solution guides section is fantastic with everything from composting tips to body detox advice. Articles stay current and relevant which is refreshing. They cover both the fitness and spiritual sides of yoga well. I ordered some organic cotton pillowcases and towels a few months back and everything was quality at a fair price.
Gaiam Review FAQ
How is Gaiam's average rating calculated?
Gaiam is rated 1.5 out of 5 based on 22 customer reviews submitted to RetailCoupons.com. The majority of reviews are one-star ratings, with a small percentage of five-star ratings. This reflects the overall experience shoppers report when purchasing from the store.
What are shoppers' main complaints about Gaiam products?
The most common complaints involve product durability and quality control. Yoga mats are frequently reported to peel, wear through, or shed materials after only a few uses. Hand weights arrive mislabeled with incorrect weights. Inflatable products develop leaks or fail immediately. Shoppers also report dissatisfaction with the warranty policy, stating that advertised lifetime guarantees are not honored and customer service offers discounts instead of replacements.
Do shoppers recommend buying from Gaiam?
Based on current reviews, the overwhelming majority of shoppers do not recommend Gaiam. With 86 percent of reviews rating the store one star, shoppers consistently advise reading reviews before purchasing. Shoppers specifically mention that warranty terms are not as advertised and should be carefully reviewed before buying.
What issues do customers report with Gaiam's warranty policy?
Multiple shoppers report that Gaiam advertises a lifetime warranty but does not honor it in practice. When customers contact the company about defective products, they are offered discounts instead of replacements and are told damage constitutes normal wear and tear. Shoppers note that the company does not clearly define what qualifies as normal use, making the warranty difficult to claim.
How can I write a review of Gaiam on RetailCoupons.com?
RetailCoupons.com welcomes reviews from shoppers who have purchased from Gaiam. Your honest feedback about product quality, durability, customer service, and value helps other consumers make informed decisions. Reviews should reflect your genuine experience with the store and its products.