GameFly is a subscription service that allows customers to rent video games by mail. This page aggregates customer reviews and ratings for GameFly to help prospective subscribers understand what current and past users experience with the service, including shipping times, customer support, billing, and game availability.
GameFly Reviews
1.5
22 reviews
What Shoppers Say About GameFly
Created with AI, based on recent reviews
GameFly is rated 1.5 out of 5 by 22 shoppers, with the vast majority expressing serious dissatisfaction. The most consistent complaints center on slow shipping times, with customers reporting waits of six to seven days for game delivery and over a week for returns. Shoppers also report issues with customer service quality, unclear billing practices (including charges that weren't properly explained), and limitations on game availability. Several reviewers mention the paid fast return option as an unreliable upsell that creates frustration when the standard service is already slow.
A small minority of reviewers gave positive ratings, though their specific feedback is not detailed in recent submissions. Among the critical reviews, shoppers express frustration that GameFly's service has declined over time, particularly regarding shipping speed, game selection for multi-game plans, and how the company handles defective discs or refunds. Customers indicate they feel the service no longer justifies its cost relative to alternatives, and some report being unable to get basic account issues resolved through customer service channels.
Customer Reviews (22)
Sorted by: Most recentGregory M.Jan 26, 2014
This is one of my go to spots for grabbing PC games. Their download client works great with no issues. I've had to reach out to support a couple times about key problems and they always get it sorted quickly. The team is helpful too. I mainly stick to Steam, Origin, and uplay but I've got a few games through their client as well. The thing is there's always an extra coupon code stacked on top of the sale price. PC players are really winning with this place. Five stars all the way.
GameFly Review FAQ
How is GameFly's rating calculated?
GameFly is rated 1.5 out of 5 stars based on 22 verified customer reviews submitted to RetailCoupons.com. The rating reflects the average score shoppers assign when they review their experience with the service.
What do customers praise about GameFly?
Based on available reviews, positive feedback is limited. Some shoppers acknowledge that GameFly's core concept of game rentals by mail is appealing and has offered competitive pricing compared to other options.
What are the most common complaints about GameFly?
The most frequent complaints involve slow shipping times (6-7 days to receive games and over a week to return them), limited game availability and selection, customer service interactions described as unhelpful or rude, unclear or unexpected billing charges, and slow refund processing. Shoppers also report frustration with how the company handles defective games and the pressure to purchase the paid fast return option.
Do customers recommend GameFly?
The overwhelming majority of recent reviews are negative, with 86 percent giving GameFly one star. Very few reviewers indicate they would recommend the service, and many explicitly state that the slow shipping and customer service issues make the subscription not worth the cost.
How can I write a GameFly review?
You can submit a review on RetailCoupons.com by visiting the GameFly store page, sharing your rating (1-5 stars), and describing your experience with the service. Reviews help other shoppers make informed decisions and provide valuable feedback to retailers.
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