Maine Lobster Reviews

My lobster arrived a week late and it wasn't even thawed out. I ordered two packages with two lobsters each that should have weighed fourteen to sixteen ounces per tail. One weighed seven fifty-five and the other fourteen eighty-eight. The second package was even worse, with one weighing seven ounces and the other thirteen.

I've placed three orders with them. The first one went okay. The second time they messed up but fixed it. This last time they really dropped the ball and basically said too bad, you're wrong. There's no phone number to actually talk to anyone, you have to email. I was sending this as a gift to my son out of state. I ordered during a buy one get one free promotion. When he got it, he reached out and said one package of lobster meat was missing. He sent me pictures. I couldn't find a phone number anywhere, so I emailed. They told me he'd have to weigh the tails with pictures and send it back. I said he doesn't have a scale at home. They said without that, they couldn't help. They mentioned that everything was supposed to come in one package instead of two like I'd gotten before, and I pointed out that one person can't eat all that in one sitting if it comes together. Their suggestion? He could unfreeze it, cut it in half, refreeze it, and make sure to get the air out. I told her that was unacceptable and not something I wanted to argue about. She just said she couldn't do anything for me.

Delivered exactly when they said it would be. The rolls were incredibly good and totally authentic. The lobster meat was frozen solid and great, just make sure to give it enough time to thaw and let the extra water drain off from freezing. Really pleased with this company.

Don't order from this place. A delivery went to my neighbors and the food was rotten, which made them sick. My own order never even arrived after a week. This is really bad, and the FDA along with the Better Business Bureau and other agencies are looking into getting them shut down. Just go somewhere else.

For eighteen bucks a tail, about a quarter of the four to five ounce ones were soft shell, meaning just a chunk of meat about three and three quarter inches long, basically the size of your finger. The crab cakes were super thick but loaded with breading and had anchovies thrown in. I literally threw three hundred forty-seven dollars and ninety-six cents away buying from these guys.

I'm done with this company for good. I spent one hundred thirty-eight dollars on two small seven ounce tails. That's not worth it. Just buy from a store near you instead.

Ordered lobster tails for New Year's Eve and they went to the wrong house. The company was incredibly rude and refused to help. I'd tell anyone else to find a different business that actually cares about their customers.

My order never showed up. I sent multiple emails trying to get help and got nothing back. I couldn't even reach anyone by phone. Eventually I had to file a dispute with my bank because they wouldn't respond to anything.

I'm from Connecticut and know quality lobster when I taste it. What I got after thawing this lobster meat was stinky, mushy, and really let me down. I followed their thawing instructions exactly. Who knows, maybe they send it overseas for processing? I have no idea. If you're from the Midwest and never had real lobster before, you might think it's okay. Me? It was absolutely gross. Total waste.

Got four five to six ounce tails plus four free ones. After thawing two to cook, they looked tiny. Put them on a scale and both were under five ounces. Plus they had a lot of junk on them I had to scrub off. When I cooked them, they were flat and not sweet at all. I called customer service with pictures of the undersized tails on my scale. They wanted me to cook all the remaining six so I could test them too. I'm just one person and that'll take forever. The rep mentioned maybe a coupon or credit, but I don't plan on ordering again anyway, so my one seventy-five isn't coming back. They're basically a bait and switch operation. Stay away. You've been warned.