GetSmarter Reviews

Stay far away from this platform! I enrolled in a UX Design course in September 2023. The lectures were low quality with very little substance, and despite Figma making up 70% of the coursework, there was almost no instruction on it. The platform also messed up assignment deadlines. I completed everything and passed the course by November 2023, but as of February 1st, I still don't have my certificate. That's over two months! When I followed up in early January, they told me final results would be released on the 12th and I'd get my certificate a week later. Nothing happened. Then they said the 24th. Still nothing. Today they're claiming results came out on the 31st with certificates arriving a week after. This excuse repeats every single week. I paid $900 for this disaster. The university's instructors were terrible and the platform appears to be running a scam. It's sad to see what's become of this partnership. I have no sympathy for their financial troubles.

This company is heartless and only cares about money, so stay away! The Harvard course itself was okay, but I needed to delay starting due to a family crisis. When I finally began, I made it through only the first module out of nine before facing a medical emergency that required surgery. They refused any refund and are still trying to collect remaining payments even though I withdrew, meaning I lost my initial $1,700 payment. The course was attractive because Harvard experts were supposed to teach it, but they appeared in just a few videos you could find on YouTube. Your only real contact with instructors and other students was through forums, which wasn't meaningful interaction. The only people willing to talk on the phone are in registration and the success team wasn't understanding or supportive about my situation. All they want is your money and they'll chase you for it no matter what.

I really don't want to post negative reviews, but I'm warning others not to waste their money. The coursework was mediocre and honestly, I could have read a book instead, but I wanted a certificate to demonstrate credibility to employers. Even so, I had to learn things the course didn't cover. I finished in April and after waiting two weeks they promised certificates by June 13th, which seemed long but reasonable. After a month of nothing, I contacted them again. They said they hadn't sent them yet and blamed the pandemic (in 2023!) for delays, now saying September instead. I absolutely would not have registered if I'd known it would take half a year after completion to receive my certificate. This whole thing is a scam. Don't trust any sites claiming this company is legitimate.

The Oxford University material was genuinely good and I found it engaging. That said, avoid anything this company actually manages. Customer service is absolutely awful. They invent dates and explanations when certificates don't show up, and sometimes don't show up at all. I won't use them again and I'm warning everyone at my workplace too. It's truly disappointing.

A total waste of money. The material covers topics broadly but never goes deep anywhere. There's zero interaction and support is hard to access. Seems like I was the only person who signed up. I paid $1,900 for this, or maybe $1,800 if I don't count the somewhat useful lean canvas section.

For what they charge, I wouldn't suggest this platform to anyone. The actual course material was decent, but everything else fell short. Getting around the platform was confusing, feedback was minimal, and instructions weren't clear.

I signed up for an online course during the pandemic, thinking I could manage it alongside my other responsibilities. I was mistaken. Working and studying from the same location all day turned out to be exhausting and I couldn't finish. Shortly after, I asked to postpone to a later session, but they told me their terms don't allow it. This company really shows how much they care about their students, doesn't it? I do not recommend taking courses here.

I don't understand how this company based overseas secured partnerships with so many world-class universities for online programs. Their customer service is absolutely dreadful. Getting to the right department requires navigating endless menu options and then waiting forever on hold, often getting disconnected. The phone lines are cheap and the connection to international staff is terrible. The representatives don't understand the courses and generally aren't equipped to help at all. They're basically just a reservation system with really poor support infrastructure. I would advise against using them and I'm surprised that prestigious universities continue working with them.