giftbasketstore.com Reviews

Really happy with my purchase! The Bonsai plant I got for my sister arrived right on schedule and was wrapped with excellent care. My sister said the plant looks super healthy when it got there. We're both thrilled with how the whole process went with this company.

I placed an order for a gift basket to welcome a new person to our group. Nobody let me know the basket didn't arrive when it was supposed to. I had to find out from the recipient that they never got it. Really poor communication and follow-up. Look for another company for your gifts.

Pretty upset about this whole situation. I caught my mistake the same day I ordered and tried to get them to change the delivery address since the order had just gone through that morning. They said they couldn't fix it but offered me a $24 discount on my $99 purchase. When the basket showed up at my place, I opened it to see what I'd gotten. There was nothing to indicate it was a get-well gift. Everything was really small, and the service was poor. I'd suggest going with a different company like Harry and David instead.

Absolutely horrible. Never ordering again. I paid extra for next day delivery, then got an email saying they wouldn't send it for at least 5 business days. When I called, they offered 20% back, then changed it to 30%. The numbers kept shifting around. They claimed the order only cost $40 on their end when online it was $68. They wouldn't refund anything except 50% of their $40 figure. I kept explaining my total was $84.28 including the $18 rush fee, but they only offered $19. They couldn't even understand their own pricing. How are you charging customers $68 online but saying it's only $40 to you? Why not give customers back what you can't actually deliver? All I wanted was the rush delivery fee returned, and instead you lost the whole sale.

Pretty upset about this. My greeting card never made it into the shipment, and the cheese had melted all over the place. My 102-year-old mother was really let down by her Easter gift.

Worst customer service experience. I ordered a thank you gift back in March and didn't think twice about it. When I went to check on delivery weeks later, I found out my order got refunded and nothing was sent. I called to ask why, and they said it had been randomly flagged for verification to protect me. That makes no sense. I placed the order online, paid with a verified account, and provided all the necessary info. There was nothing to verify. They wanted me to call them, but I didn't see their email request and would've called upfront if that was required. Then they expected me to just reorder. Not happening. It was embarrassing because I'd already told the person to expect their gift. I strongly advise against this business.

Really frustrated with how this went. I placed an order for a basket, realized right away I'd used the wrong shipping address, and sent them an email immediately. They refused to update it even though the order hadn't shipped yet. Very disappointing.

Worst experience I've had ordering online. The whole point of a gift delivery service is getting items there on time. We ordered early morning, two business days before our deadline, and shelled out an extra $50 for express shipping. They didn't even dispatch the package until 8pm on the actual delivery day after I called them asking where it was. Just one excuse after another. Then they promised a 90% refund for our trouble, but later cut it back to 50% in an email. This is basically a scam. The company is totally disorganized and has no clue what they're doing.

Really bad experience. I ordered a gift basket for my brother's family and asked for it to be delivered to my address, but they sent it to a different address instead. When I called about it, the agent basically said it was my mistake and there was nothing they could do except have me place another order. When I finally got the basket, I was pretty unhappy with what was inside. The stuff wasn't worth anywhere near the $100 I paid. You can get better items for less money elsewhere. Don't use this company.

I'd skip this company if I were you. Their gift and basket selection doesn't impress, customer support is unresponsive, and delivery timing is unreliable. There are definitely better retailers to choose from.