Gift Basket Store sells gift baskets, floral arrangements, chocolates, and other gift items for occasions like Valentine's Day and holidays. This page aggregates RetailCoupons.com shopper ratings and reviews to help you decide whether to purchase from giftbasketstore.com.
giftbasketstore.com Reviews
1.5
22 reviews
What Shoppers Say About giftbasketstore.com
Created with AI, based on recent reviews
Gift Basket Store receives overwhelmingly negative feedback, with 22 shoppers rating it 1.5 out of 5. The dominant complaint centers on poor packaging and product damage: customers report chocolate arriving melted without ice packs, flowers crushed in boxes, strawberries arriving warm and mushy, and promised items like vases not included. Customer service responsiveness is a major issue, with multiple shoppers reporting unanswered emails and lack of communication when issues arise. Several customers describe the experience as scam-like and recommend buying from local florists instead.
A small minority of shoppers report positive experiences, citing seamless payment processing and responsive customer service that proactively contacted them to correct address errors. However, these favorable reviews are vastly outnumbered by complaints about damaged perishables, missing components, and inability to reach support when problems occur.
Customer Reviews (22)
Sorted by: Most recentRobert T.Dec 19, 2024
Don't waste your time ordering from this place. Gifts and baskets aren't handled well, the customer support team isn't responsive, and you never know when things will actually show up. Plenty of better options out there.
Lauren V.Sep 30, 2023
I'm never using this company again. I thought they were based in Los Angeles, but they're not. They ship through FedEx with a 2-day window. The tracking said it was delivered but it wasn't. My emails went unanswered until I had to hunt them down on social media. The service is terrible and completely unreliable.
giftbasketstore.com Review FAQ
What is Gift Basket Store's average rating?
Gift Basket Store is rated 1.5 out of 5 based on 22 customer reviews on RetailCoupons.com. The rating distribution shows that 82 percent of reviews are one star, 9 percent are two stars, and 9 percent are five stars.
What are the most common complaints about Gift Basket Store?
The most frequent complaints involve product damage and inadequate packaging: chocolate arriving melted, flowers crushed during shipping, perishable items like strawberries arriving warm or mushy, and promised items (such as vases) not being included. Customers also report difficulty reaching customer service, with unanswered emails and lack of response when issues occur.
Do shoppers recommend Gift Basket Store?
The vast majority of reviews recommend avoiding Gift Basket Store, with most customers suggesting they purchase from local florists instead. A small number of shoppers report positive experiences with payment processing and proactive customer service corrections, but these are exceptions rather than the norm.
Are perishable items handled well by Gift Basket Store?
Based on customer reviews, perishable items are frequently mishandled. Multiple shoppers report that chocolates arrived melted without proper cooling, strawberries arrived warm and mushy, and items were shipped without adequate ice packs or insulation to maintain temperature.
How can I write a review of Gift Basket Store on RetailCoupons.com?
You can submit a review on RetailCoupons.com by visiting the store page and clicking the review submission option. Share your honest experience, including details about product quality, packaging, shipping, and customer service to help other shoppers make informed decisions.