Gigi Pip sells hats and hat accessories online. This page shows what shoppers say about their experience buying from the store, including feedback on product quality, sizing, returns, and customer service. Read real reviews below to help you decide if Gigi Pip is the right choice for your next purchase.
Gigi Pip Reviews
1.5
8 reviews
What Shoppers Say About Gigi Pip
Created with AI, based on recent reviews
Gigi Pip has received overwhelmingly negative feedback, with shoppers reporting a pattern of severe customer service failures. The most consistent complaint is unresponsiveness: customers report sending multiple emails and messages with little to no reply, leaving them unable to resolve issues ranging from sizing problems to duplicate charges. Additional complaints include quality concerns (dented or damaged hats upon arrival), unexpected fees during returns (restocking charges and return shipping costs not clearly disclosed upfront), and payment processing errors that resulted in duplicate charges without proper follow-up from the company.
A small number of long-term repeat customers report somewhat better responsiveness, though even they have experienced product quality issues. Overall, shoppers indicate that while Gigi Pip may sell hats and accessories, the lack of accessible customer support channels (no live chat mentioned, emails go unanswered) and the apparent inability to resolve straightforward problems have made the buying experience frustrating and costly for most reviewers.
Customer Reviews (8)
Sorted by: Most recentJennifer H.Nov 2, 2025
Got a hat from a third party retailer that was too big. Requested a return through email and text pretty quickly. First they said exchanges only, then changed their story about returns and charged me fees that weren't mentioned anywhere on my receipt. They tacked on an eleven dollar restocking charge plus over nine dollars for return shipping, even though I only paid five dollars to ship it to me in the first place. After they got it back mid-October, it's now November and still no refund for the seventy-three dollar hat. I won't be shopping there again and honestly wouldn't recommend it to anyone else unless you enjoy dealing with frustrating refund policies and unhelpful support.
Angela P.Jun 12, 2025
Ordered two hats and a small item, one for myself and one as a gift for my mom. When they arrived, both were oversized on us and the quality was disappointing with noticeable denting. I reached out to the company repeatedly trying to resolve this and got absolutely no response or support. Really frustrated because I was looking forward to finally owning one of their hats and this whole experience has been terrible.
Daniel K.Jun 7, 2025
Tried to place an order and their payment system kept rejecting my card, so I submitted it multiple times. Turns out they actually processed all of them and charged me for several duplicate orders. I immediately sent at least four emails asking them to cancel the extra ones but nobody ever got back to me. Now I'm stuck with way more product than I wanted and they won't cooperate on getting refunds, even though I said I'd cover the return shipping myself. Really disappointed by how Gigi Pip handled this because a company with their brand reputation should know better.
Patricia C.May 4, 2025
I've bought nine hats from them, which probably explains why they actually respond to my emails. On my latest purchase, I ordered a Black Raine wide brim hat using store credit from an earlier buy. Problem is I got damaged hats on three separate attempts. I know this because I previously got a Deep Cherry Raine brim that came with a metal neck chain in a protective pouch, but all three times the chain was already attached to the hat with no pouch included. Working on getting more store credit to fix this mess. I gave them four stars mainly because they do accept returns and refunds, unlike some other hat brands that force you into store credit only. Fair warning though, I'm telling everyone about those other brands and their ridiculous policies.
Tanya R.Mar 11, 2025
Hands down the worst customer service experience I've had. They basically don't respond to anything. You send emails, you leave messages, they take your payment, but good luck getting anyone to actually talk to you.
Robert V.Mar 11, 2025
Their customer service is basically nonexistent. No responses to emails, no live chat available, no one calling you back. This has been going on since mid-February and it's ridiculous. A business can't operate this way. Think it might be time to file a complaint with the Better Business Bureau and consider small claims court.
Marcus T.Nov 28, 2024
Weeks went by without my order shipping, no one answered my questions, and they refused to give me my money back. These people clearly aren't running things professionally or honestly. Stay away!
Sarah M.Oct 3, 2023
Still waiting on my order and was told by a customer service person that it's just delayed and I need to be patient. That doesn't make sense to me since I paid upfront before anything shipped. The service here feels really lacking and honestly this company needs to do better. You'd think they'd hold their shipping partner responsible for these kinds of delays.
Gigi Pip Review FAQ
What is Gigi Pip's average rating?
Gigi Pip is rated 1.5 out of 5 based on 8 recent reviews on RetailCoupons.com.
What do shoppers praise about Gigi Pip?
Very few positive comments appear in recent reviews. Long-term repeat customers who have made multiple purchases report that the company eventually responds to their emails, suggesting loyalty may improve response times. However, even repeat customers note ongoing quality issues with damaged products.
What are the main complaints about Gigi Pip?
The most frequent complaint is unresponsiveness to customer inquiries. Shoppers report sending multiple emails and messages without receiving replies, making it impossible to resolve issues. Other common problems include poor product quality (dented or damaged hats), sizing issues, unexpected fees during returns (restocking charges and return shipping costs), and payment processing errors that create duplicate charges. Shoppers also note the absence of live chat or phone support options.
How does Gigi Pip handle returns?
Based on customer reviews, Gigi Pip's return process appears unclear and inconsistent. Customers report being told 'exchanges only' initially, then later told returns are available. However, undisclosed fees have been applied, including restocking charges and return shipping costs. The lack of clear return policy information on receipts has frustrated shoppers. Additionally, customers struggle to get responses when attempting to initiate returns or resolve quality issues.
Would shoppers recommend Gigi Pip?
The vast majority of recent reviews suggest shoppers would not recommend Gigi Pip, citing poor customer service as the primary reason. The inability to reach customer support to resolve problems like sizing issues, damaged products, or billing errors makes shopping there risky for most customers.