GIGLIO.COM is an Italian luxury multi-brand retailer offering designer fashion, accessories, and clothing from brands including Brunello Cucinelli. This page aggregates customer reviews and ratings to help you understand shopper experiences with GIGLIO's ordering process, shipping, customer service, and product authenticity.
GIGLIO.COM Reviews
4.2
21 reviews
What Shoppers Say About GIGLIO.COM
Created with AI, based on recent reviews
GIGLIO.COM is an Italian multi-brand luxury retailer that shoppers appreciate for competitive pricing on designer items like Brunello Cucinelli and authentic products, with some customers reporting successful purchases and positive in-store experiences. However, a significant portion of recent reviews highlight serious operational issues: shoppers consistently report that stock information is not kept current, orders are charged immediately but then delayed or cancelled without proper communication, and customer service is slow to respond unless customers repeatedly follow up. Multiple customers experienced waits of several weeks for order processing or shipping, with some orders ultimately cancelled after payment was already collected, leaving customers frustrated about unclear timelines and inadequate explanations.
While some shoppers have had positive experiences finding designer goods at lower US prices, the pattern of inventory management problems and communication failures creates risk for potential buyers. The store's practice of charging upfront before verifying stock availability appears to be a core frustration, as customers feel they are paying for items that may not actually be available for fulfillment.
Customer Reviews (21)
Sorted by: Most recentKlaus F.Sep 19, 2023
Excellent selection of luxury brands with really thoughtful curation. Shipping is quick and secure, and returning items is hassle-free.
Tom H.Sep 4, 2023
Checkout was simple, shipment came through quick and reliable, and their support team jumped in when I needed them.
Chris B.Sep 3, 2023
Fantastic experience with this company from start to finish. Their customer service is outstanding and I'm totally in love with the jacket I got. Since we live in a rural area, our address wasn't cooperating with their system, but they reached out to me immediately to sort it out. There was absolutely no delay because they jumped right on it. I shop online for clothing regularly and I'd definitely recommend them to anyone.
Amanda L.Aug 11, 2023
Outstanding merchandise selection. Lightning fast shipping across the globe. Competitive pricing. Great variety. Everything is authentic. The whole experience was professional and top notch.
Natasha R.Jul 16, 2023
I want to share an updated review about Giglio, especially their outstanding customer support. Big thanks to Antonio and Giovanna for being so patient with me. I bought a designer bag and when it arrived, I wasn't happy with it, especially the smell. I contacted customer service to explain my concerns, and they called me to walk through the return process. I ended up getting my money back completely. Giglio is a trustworthy company and I highly recommend them. I'm looking forward to shopping with them again in the future.
Robert W.Jul 6, 2023
Tried Giglio for the first time and was really impressed. Best prices around and super quick shipping!
Sophie V.Jul 4, 2023
Delivery to the Netherlands was incredibly speedy! The product is exactly what I wanted and I'm thrilled. Will definitely be ordering again soon. Thanks so much!
GIGLIO.COM Review FAQ
What is GIGLIO.COM's average rating?
GIGLIO.COM is rated 4.2 out of 5 based on 21 shopper reviews on RetailCoupons.com. The majority of reviews are either five-star or one-star, indicating polarized experiences.
What do shoppers praise most about GIGLIO.COM?
Customers who had positive experiences report that GIGLIO.COM offers authentic designer items at prices significantly lower than US retailers, with particular praise for Brunello Cucinelli purchases. Some shoppers also mention satisfaction with the brand's physical store in Palermo.
What are the most common complaints about GIGLIO.COM?
The most frequent complaints involve outdated stock information, immediate charging without verification of availability, significant delays in order processing and shipping (extending beyond the stated 15 business day timeframe), orders being cancelled without warning or explanation, and slow or unresponsive customer service that only replies after repeated contact attempts.
Would shoppers recommend GIGLIO.COM?
Recommendations are mixed. Shoppers who received their items intact report satisfaction with product quality and pricing, but those affected by delays and cancellations strongly caution against ordering due to the operational and communication problems, particularly for time-sensitive purchases like gifts.
How can I write a review for GIGLIO.COM on RetailCoupons.com?
You can submit a review on this page if you have purchased from GIGLIO.COM. Share your experience with product quality, pricing, shipping speed, customer service, and overall satisfaction to help other shoppers make informed decisions.
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