Giordano's Pizza is a Chicago-based pizzeria known for deep dish and traditional Chicago-style pizza, available both in-store and through mail order delivery. This page offers customer ratings and reviews to help you understand shopper experiences with their online ordering, shipping, and service.
Giordano’s Pizza Reviews
2.0
6 reviews
What Shoppers Say About Giordano’s Pizza
Created with AI, based on recent reviews
Giordano's Pizza receives sharply divided feedback, with the majority of recent reviews citing serious operational problems. Shoppers report multiple critical issues: frozen pizzas arriving thawed and damaged, delivery times dramatically exceeding promises (waiting 2 to nearly 3 hours beyond quoted windows), orders that never arrive, and promotional discount codes that do not work. Customer service responses are consistently slow, ranging from a week to several days, and when contacted, representatives reportedly refuse refunds or replacements by citing policy limitations. A small segment of reviewers praise the pizza quality itself when it arrives properly, noting rich, buttery flavors and authentic Chicago deep dish, along with positive in-store experiences with helpful staff.
The core complaint pattern suggests Giordano's struggles with order fulfillment and logistics rather than product quality. Shoppers express frustration that the pizza's taste potential is undermined by delivery failures, thawing issues during transit, and unresponsive customer service. Those who visited physical locations in Chicago reported satisfaction, but the mail-order and delivery service appears unreliable for customers outside the immediate area. The discount code issues suggest additional problems with promotional management.
Customer Reviews (6)
Sorted by: Most recentThomas H.Dec 16, 2025
The frozen pizza I got was completely thawed when it arrived. It wasn't cold at all, had broken pieces, lacked sauce, and came out floppy and wet even after baking 40 minutes at 350 degrees like the instructions said. Customer service took a week to respond and basically said their policy covered it, so they weren't doing anything about it. Won't order from them again.
Jennifer P.Oct 6, 2025
Their website promised delivery in 55 minutes. After waiting 2 hours we finally called them. They told us it would be another 45 minutes on top of that! This is ridiculous. We drove a long distance specifically because we didn't feel like eating out. We definitely won't be ordering from them again the next time we're in this area.
Carlos B.Apr 21, 2025
Thought it'd be fun to get authentic Chicago pizza for Easter dinner. Ordered on April 16th, spent $160, and was told it would arrive on the 18th. It never showed. I sent an email that day since there's no phone support. They didn't respond until Monday the 21st. By then I told them I didn't want it anymore, but the manager insisted it was too late and shipped it anyway. Pizza never arrived and I'm still out the money. Their customer service is awful and I can't believe they stay open. Look elsewhere for sure.
David M.Sep 7, 2024
Placed an order through Giordano's Pizza website using their coupon. The spinach pizza was disappointing, but the cheese pizza turned out really good with rich, buttery flavors and amazing cheese. I ordered 3 pizzas total, but ended up receiving 2 separate boxes shipped via different carriers - UPS and FedEx. Since I only paid for one order through my account, I kept the box matching my transaction details and returned the duplicate package marked as refused delivery.
Vincent K.Apr 8, 2023
Caught a train out of Chicago recently and we were starving when we spotted this spot near Randolph Street Station. We went in and had some of the best pizza we've ever tasted in our lives. The staff was super helpful and actually got us through the line quick so we could take our genuine Chicago deep dish on the train with us. Amazing food and great staff. We're definitely coming back to eat at their restaurant next time we're in town!
Patricia S.Jan 31, 2022
I've been a regular customer for a while but I'm done now. I unsubscribed because they won't honor the discount codes they email to me. Every time I receive one of their promotional emails with a code, I try to apply it and it doesn't work. These codes used to actually function. When I reached out to their support team, I just got excuses and nothing changed. Don't order online from Giordano's - it's basically a bait and switch tactic where they get you interested with fake discounts that never actually work. I've blocked their emails and their website. There are plenty of other places that sell comparable products and actually treat their customers right.
Giordano’s Pizza Review FAQ
What is Giordano's Pizza's average rating on RetailCoupons.com?
Giordano's Pizza is rated 2.0 out of 5 by 6 shoppers on RetailCoupons.com. The rating distribution shows a significant concentration of one-star reviews, with smaller numbers of three-star and five-star ratings.
What do shoppers praise about Giordano's Pizza?
When pizzas arrive properly and intact, reviewers highlight the quality of the product itself: rich, buttery flavors, high-quality cheese, and authentic Chicago deep dish taste. In-store visits have also received positive feedback for staff helpfulness and quick service.
What are the most common complaints?
The primary complaints involve mail order and delivery failures: pizzas arriving thawed or partially thawed and damaged, delivery times far exceeding stated estimates (45+ minutes to 2+ hours longer than promised), orders that do not arrive at all, and slow or unhelpful customer service responses. Shoppers also report that promotional discount codes provided in marketing emails frequently do not work.
How does Giordano's handle customer service issues?
According to reviews, customer service response times are slow, often taking a week or several days to reply. When customers do receive responses, representatives reportedly cite company policy to deny refunds or replacements, even for significant problems like non-delivery or damaged goods.
Would shoppers recommend Giordano's Pizza for mail order?
Based on recent reviews, most shoppers explicitly state they would not order again due to delivery and fulfillment problems. However, those who have visited physical Giordano's locations in Chicago report a better experience, suggesting the in-store product and service are stronger than the mail order operation.