Giorgio Armani Beauty USA sells luxury fragrances and beauty products under the Giorgio Armani brand. This page aggregates shopper reviews and ratings for the official site to help you understand customer experiences with ordering, product quality, and customer service before making a purchase.
Giorgioarmanibeauty Usa Reviews
1.7
20 reviews
What Shoppers Say About Giorgioarmanibeauty Usa
Created with AI, based on recent reviews
Giorgio Armani Beauty USA is rated 1.7 out of 5 by 20 shoppers, with a significant majority expressing serious dissatisfaction. Shoppers consistently report problems with customer service responsiveness, refund processing delays, questionable return shipping fees that reduce refund amounts, order cancellation issues, and product availability discrepancies where items show as in stock but are claimed to be sold out. Several reviewers also raise concerns about product authenticity and fragrance longevity compared to purchases from other retailers.
The few positive experiences on record suggest that when orders do arrive correctly, some shoppers are satisfied with the products themselves. However, these isolated positive reviews are vastly outnumbered by complaints about operational and service failures. Common themes include difficulty reaching resolution with support staff, unclear or inflexible policies regarding order modifications, and pricing that reviewers note is higher than competitors for the same fragrances.
Customer Reviews (20)
Sorted by: Most recentAntonio R.Jan 16, 2025
Bought fragrance and received the wrong type. When I contacted them about fixing it, they refused to help. Their customer service quality has really gone downhill.
Vikram P.Nov 29, 2024
Shady business here. I messed up and ordered the wrong fragrance, realized it immediately and tried to cancel right away. The cancellation wouldn't go through and I got an error. Called their support line and they claimed I was too late, that it's a 24-hour window. I pointed out I literally just placed the order minutes before calling, nowhere near 24 hours had passed. They still wouldn't help. I decided to just keep the fragrance rather than deal with their return process.
Nicole B.Jun 10, 2024
Shocking business practices and bad customer service. They promote gift sets that aren't actually available, and when I asked about one they claimed it was sold out even though it's still showing on their site. For making me waste my time they sent a coupon that doesn't even work. This is ridiculous. You can find these fragrances cheaper elsewhere and honestly you should. I spent over $300 and could've saved at least $50 buying from a competitor. Won't be coming back here.
Michelle D.Jun 7, 2024
Getting a refund from this company is a nightmare. I'm still waiting to see the money back in my account. I spent almost an hour talking to different reps and nobody could actually fix the problem. On top of that, they charge you $8 for return shipping and take it straight out of your refund. This whole experience has been really upsetting and disappointing.
Marcus T.Apr 16, 2024
Be warned about this website - all the fragrances sold here are counterfeit. Don't waste your money on this place.
Michael G.Jan 30, 2024
Got an Armani men's cologne set as a replacement for one I bought at another store. The fragrance doesn't hold up at all - it fades in less than an hour compared to the one from the other place that lasts 4 to 6 hours. Ended up buying another set elsewhere instead.
Hassan L.Dec 5, 2023
Total scam. They shipped my order to completely the wrong address. When I asked them to change it or cancel, they refused. Had to dispute the charge with my card company. Their customer service is the absolute worst.
Rosa K.Jun 8, 2023
Tried placing a fragrance order but kept hitting technical errors. Then I noticed my credit card got charged 7 separate times. When I called customer support, they told me a supervisor would reach out in 72 hours. I've been loyal to this brand forever, but they've definitely lost me as a customer. Hoping I actually get refunded for those charges.
Amanda C.Jan 16, 2023
Really upset with the Armani My Way fragrance. It barely lasts 2 hours and smells completely different from the tester. Smells like air freshener after a bit. Won't be buying again.
Robert H.Apr 15, 2022
Just got my Giorgio Armani My Way fragrance and I'm really happy with it. The floral fruity notes are beautiful and the scent hangs around for hours. Perfect fresh summery vibe. Got the 3 oz size so it should keep me going for quite a while. Definitely planning to grab the refills. Really satisfied with this purchase.
Giorgioarmanibeauty Usa Review FAQ
Why is the rating so low?
The 1.7 rating reflects widespread customer complaints about customer service quality, refund processing problems, return shipping fees that reduce refund amounts, order cancellation difficulties, and claims that promoted products are unavailable despite appearing in stock online.
What do shoppers praise about this store?
Positive reviews are limited, but some shoppers express satisfaction with the fragrance products themselves when orders arrive as intended. The luxury brand appeal also attracts some customers despite service concerns.
What are the main complaints?
Recurring complaints include unresponsive or unhelpful customer service, slow refund processing, $8 return shipping fees deducted from refunds, cancellation requests that fail to process, inventory discrepancies where items appear available but are marked sold out, and concerns about product authenticity and fragrance longevity compared to other retailers.
Would shoppers recommend this store?
Based on review patterns, the vast majority of recent reviewers would not recommend this store. Eighty percent of ratings are one star, indicating strong dissatisfaction. Shoppers explicitly advise others to purchase fragrances from alternative retailers.
How can I write a review of Giorgio Armani Beauty USA?
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