Glo is an online fitness platform offering a wide variety of workout classes, instructors, and customizable session options. This page aggregates ratings and reviews from Glo customers to help you understand shoppers' experiences with the service, including feedback on billing, customer support, and class content.
Glo Reviews
1.3
14 reviews
What Shoppers Say About Glo
Created with AI, based on recent reviews
Glo is rated 1.3 out of 5 by 14 shoppers, with the vast majority of reviews expressing serious dissatisfaction. The dominant complaints center on billing practices that reviewers describe as deceptive or problematic: advertising suggests affordable monthly options, but the actual signup process reveals annual subscriptions charged upfront in full (ranging from approximately £122 to £245). Multiple shoppers report being charged despite attempting to cancel, having charges processed without full consent, or discovering unexplained additional charges on top of quoted amounts. Customer service responsiveness is another major point of frustration, with reviewers stating that support is difficult or impossible to reach and that refund requests are refused or heavily resistant even when requested immediately after charges.
One positive review highlights Glo's workout content, praising the large selection of classes, quality instructors, variety of workout types, and flexibility to choose session duration and difficulty level. However, this single five-star review stands in stark contrast to the overwhelming majority of one-star ratings, which focus on business practices and customer service rather than on the quality of the fitness content itself. Shoppers appear to value the actual service offering but express frustration with how billing and customer support are handled.
Customer Reviews (14)
Sorted by: Most recentMichelle P.May 3, 2025
I cancelled my subscription right on the renewal date, but they still processed the payment and then refused to give me my money back. I'm disappointed in what the yoga industry has turned into - it's all about making money. I had been with them for over a decade and my favorite instructors haven't uploaded new classes in years.
Thomas E.Apr 11, 2025
I'm really frustrated with this company. My free trial went three days over and then they billed me £245. I requested a refund and got told no, they're keeping the money. I asked if they'd at least do a partial refund. Nope. All I got were two automated apology emails saying sorry, no refund. They did technically send me policy reminders after taking my money, and yeah maybe I didn't read all the fine print closely enough. But you'd think a business with their values would be a little more thoughtful about it. How hard would it be to send a reminder email the day before your free week actually ends? I'm really disappointed.
Marcus J.Mar 15, 2025
No response to my messages and then someone unauthorized got into my account and took off somewhere hot while trying to charge my card. My card company blocked it. Their service quality is really poor.
Patricia D.Jan 15, 2025
I really don't recommend signing up with them. This company uses predatory billing practices and is not the kind, caring yoga business it pretends to be. You'd expect a yoga company to actually care about their customers, but they're the opposite. I thought I'd cancelled years ago, then I saw a £245 charge on my credit card statement and immediately contacted them. I believe it was a special offer I'd cancelled, but apparently the cancellation didn't process correctly. I hadn't even used the service in years. I reached out the day after the charge. It didn't matter to them at all. They just said no. What really bothers me is that they're selling a digital product, so refunding me wouldn't cost them anything. It feels incredibly shady. I've honestly never had such a bad customer service experience with any company. If you do sign up with them, make sure you document your cancellation for your own records, double-check multiple times that you've cancelled your membership and removed your card info well before renewal, or honestly just go with a company that actually has ethics and genuinely cares about people.
Glo Review FAQ
What is Glo's average rating at RetailCoupons.com?
Glo is rated 1.3 out of 5 based on 14 customer reviews on RetailCoupons.com.
What are the most common complaints about Glo?
The most frequently reported issues involve billing and subscription practices. Multiple shoppers state that advertising suggests monthly payment options, but the signup process reveals only annual subscriptions charged upfront in full. Other complaints include unexplained additional charges, difficulty canceling subscriptions, refusal of refund requests, and poor customer service responsiveness.
Are there any positive aspects mentioned in Glo reviews?
Yes, one reviewer praised Glo's large selection of classes, quality of instructors, variety of workout types available, and the ability to customize workout duration and difficulty level. However, positive feedback about content is outweighed by negative experiences with billing and customer support.
Do reviewers recommend Glo?
The vast majority of Glo reviews are one-star ratings, indicating that most reviewers do not recommend the service. The primary reasons cited involve billing transparency, subscription practices, and customer service issues rather than complaints about the workout content itself.
How are Glo's ratings calculated on RetailCoupons.com?
RetailCoupons.com calculates ratings based on all verified customer reviews submitted for the service. Each review includes a star rating and written feedback. The overall rating reflects the average of all submitted ratings. You can view the full breakdown of ratings and read individual reviews to form your own assessment.
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