Grandin Road Reviews

No Response to My Concerns Received a Frankie table with 4 folding chairs. Noticed a small dent after setting it up. Sent an email to support over a week back and still no reply. Inside the box was a note about saving the packaging and repackaging for return, but repacking seemed impossible, which is why I reached out via email in the first place. Grandin Road hasn't even bothered getting back to me so I can figure out next steps. Really disappointed by the lack of follow-up.

Nonstop Marketing Bombardment I can't deal with their constant stream of emails and text messages. They just never stop. One after another after another. Would never do business with them because of this obnoxious behavior.

Dressers Ruined Bedding Due to Paint Residue Got 2 Rylan Wide Dressers in navy and they look beautiful but are basically unusable. The interior drawer paint started peeling off and stained all my bedding. Reached out to customer service but kept getting different people with the same generic responses or nothing at all. I even offered to exchange if they could assure the issue wouldn't happen again and sent photos plus video proof of the ruined items and paint coming off when I touched it. Still nothing! Eventually I got fed up and demanded they pick it up or swap it. They emailed a pickup date with zero heads up call and never offered to make it right for my ruined stuff. Their customer service is useless and I'll never buy from them again. Absolutely shameful.

Queen Air Mattress on Frame is Junk! Bought their pricey air bed setup. Only used it like 3 times over several years and the mattress gave out. They did replace it when I called since they admitted the deflated position causes cracking. Fast forward, the kids jumped on it, the frame broke, and the new mattress got punctured. Their response? "Sorry, warranty's done." Don't throw your money away on this garbage or this company. You'll find better quality stuff at Walmart.

Dishonest Company Don't Use Them Their inventory system is either completely out of sync or they're being intentionally dishonest. I bought Christmas decorations and ordered matching items from other retailers to coordinate with my purchase. Zero communication about what was happening with my order. I had to call and hunt down information myself. The automated system said it was still processing, but the original confirmation email showed cancelled. When I called, they admitted they never actually had the items in stock to ship. Unbelievable! Between the inventory mess and terrible customer service, this place is a nightmare.

Stay Away From This Company This place is the worst. Grabbed a Halloween decoration that didn't work. Sent it back and they stiffed me $16 to cover my effort packing it and driving to the post office. A huge thanks for nothing. Go somewhere else.

Excellent Recovery Despite Rough Start I purchased some stools that were supposedly in stock. Five plus weeks went by before they shipped. One arrived broken. I sent pictures and an email. After a couple days with no response, I followed up. They really came through after that, sending a replacement pretty quickly. Plus they let me keep the damaged piece at a 30% discount. That kind of made up for the initial headaches.

Fantastic Support Experience! Ordered a Birds of Flight wall grouping and one of the birds arrived broken. The product specialist got back to me right away and handled everything in a super professional manner, getting a replacement shipped out. Now my whole collection is complete and looks amazing. Really grateful for the quick resolution!

Good Support Made It Right! The chairs I ordered showed up with defects but their customer service team was fantastic. They covered the return shipping and sent my refund quickly. Assembly was straightforward with nothing missing. Quality seemed solid overall, just had an issue with uneven legs on my particular set.

Hands Down My Worst Online Shopping Experience Ever! I cancelled my whole order after they told me it would take six months just to get it. That came after a super frustrating ordering process. Seeing all those 1 and 2 star reviews online has me wondering how this company even stays open.