Grizzly Industrial Reviews

Had a terrible experience with their customer service. Supervisors wouldn't return calls and were completely unresponsive. I wanted to buy a knife grinder with three sets of belts using a gift card I had. I found the same tool cheaper on their own store with lower taxes and free shipping, but I couldn't use the gift card there. The supervisor said they couldn't match their own price. Seemed like they were too busy to even try. When I talked to a customer service rep, she had a loud dog barking in the background and basically said there was nothing she could do and that it didn't seem fair to her either.

I'm really frustrated with what's been happening the last few weeks. Back in 2010 I picked up a ShopFox W1758 lathe and used it almost every single week for over 12 years without any problems. Then on November 4th of this year I got a recall notice from Amazon about this lathe saying there was an issue with the cutting tools. Turned out the actual problem was with the faceplate and tool rest, not the cutting tools which ShopFox didn't even make in the first place. But anyway I was told to stop using the lathe immediately and contact Grizzly for replacement parts. I did and they told me I'd have to wait until mid March 2024 at the earliest, and that I shouldn't use the lathe in the meantime. So that's four and a half months I can't use it and that's just an estimate. You know how it goes with stuff coming from overseas, things get delayed all the time especially from China. If this was just a hobby for me it wouldn't matter but I'm right in the middle of a huge custom furniture project and now it looks like I'll have to buy another lathe just to finish it safely.

I regret buying from Grizzly. Got an oscillating sander and it broke after just 3 days of use. They sent a replacement which was okay, but the half inch sanding sleeves won't fit the spindle. The one they included works fine but the extra sleeves I ordered from them are way too tight. I'm going to shop somewhere else next time. Been a loyal Grizzly customer for years but not anymore. It's disappointing because there aren't many companies left that actually care about making quality stuff and treating customers right.

I wanted to share my experience with Grizzly. I've gotten several tools from them and all I have to say is fantastic things about them and their support team. When I've had any issues come up they've taken care of them right away. Being retired and living on a fixed income, it's really great to see a company that actually values their customers and has real integrity. I'm going to be buying more from them going forward.

Bought a Grizzly 1800W scarifier and had major problems right away. The collection box frame snapped on the very first time I used it. Then on the fourth use, the motor fan completely fell apart. I'm only 15 months into a 3 year warranty period. Called Grizzly to ask about getting replacement parts and after tons of back and forth emails, they basically said they weren't going to help me. This product is cheap quality and the support after purchase is nonexistent. Would give zero stars if I could.

Been using the G0413 jointer for about 4 months now and it works great overall. But replacing the cutter head turned into a total disaster. They don't send you everything you need and they literally bold the parts on their website that you'll supposedly need to buy separately at high prices. The instruction manual they gave me doesn't even match my machine. On top of all that, I think they pick and choose which reviews to show on their website and make their ratings look better than they are. I left a review on their site and it never showed up. Meanwhile their actual product ratings never seem to go down.