Gurney's Seed and Nursery sells seeds, nursery plants, and gardening supplies online. This page aggregates customer reviews and ratings to help you understand shopper experiences with the company's products, shipping practices, and customer service.
Gurney’s Seed and Nursery Reviews
1.4
22 reviews
What Shoppers Say About Gurney’s Seed and Nursery
Created with AI, based on recent reviews
Gurney's Seed and Nursery receives predominantly negative feedback from shoppers, with 1.4 out of 5 by 22 reviewers. The most common complaints center on poor plant and seed quality upon arrival, with customers reporting moldy potatoes, mushy produce, wilted strawberry plantlets, and roses that fail to bloom after planting. Shoppers also describe frustrating order management issues, including inventory misrepresentation, repeated shipping delays that cost growing time, cancelled items without communication, incomplete orders, and difficulty obtaining refunds (the company reportedly offers store credit instead of money back). A small number of satisfied customers report positive experiences, though positive reviews are vastly outnumbered.
The company's customer service response appears to be a recurring point of frustration. Customers report unresponsive communication when following instructions about out-of-stock items, difficulty obtaining refunds for failed plants, and lack of proactive notification when orders are cancelled. Several reviewers indicate they have switched to competitors or will not order again after multiple negative experiences, suggesting that repeat purchases are uncommon.
Customer Reviews (22)
Sorted by: Most recentChristopher V.Mar 15, 2024
Horrible company. I ordered from three different places the same day and everyone else delivered on time. Gurney's website listed their Carmine Jewel Cherry Bush as in stock, but after ten days nothing showed up. I contacted them asking where it was and why it hadn't shipped yet. They promised to rush it and ship that same day. It didn't ship. I called again and was told it would go out within twenty four to forty eight hours. The next day they pushed the ship date back another four days. That's a huge gap and makes zero sense. They're unreliable and don't know what they're doing. There are much better nurseries out there like Ty Ty and Stark Brothers. Avoid Gurney's.
Nicole R.Aug 9, 2023
I would give them negative stars if I could. I ordered twenty five green pepper plants which wasn't cheap. When I messaged them because the delivery tracker wasn't updating after days of being in transit with no water or light, they said there wasn't anything they could do except wait for them to arrive. About a week later they finally showed up. Remember we're in Vermont where the growing season is already short enough. These plants shipped at the end of May and didn't arrive until mid-July. By then they were only about two inches tall and completely dead from lack of water and sunlight. The customer service is awful and they showed zero willingness to help or apologize. When I asked about getting my money back because I never want to order from them again, they automatically gave me a credit, forcing me to use their company again. On top of that, half the plants were banana peppers instead of green peppers like I ordered. I'm switching to Bonnie Plants because their customer service is actually decent and they care about fixing problems. Gurney's is absolutely horrible.
Gurney’s Seed and Nursery Review FAQ
What is Gurney's Seed and Nursery's average rating?
Gurney's Seed and Nursery is rated 1.4 out of 5 based on 22 customer reviews on RetailCoupons.com. The majority of reviews (86%) are one-star ratings, indicating significant customer dissatisfaction.
What do shoppers praise about Gurney's?
While negative reviews dominate, a small percentage of shoppers (9%) report five-star experiences. However, specific positive details are minimal in the available reviews. Most feedback focuses on problems rather than successes.
What are the most common complaints?
The most frequent complaints involve receiving plants and seeds in poor condition (moldy, mushy, wilted, or dead on arrival), misleading inventory information, shipping delays that reduce growing seasons, cancelled orders without communication, incomplete shipments, and difficulty obtaining refunds. Customers report the company offers store credit instead of returning money.
Do customers recommend Gurney's?
Based on review content, most customers do not recommend the company. Multiple reviewers explicitly state they will not order again and have switched to competitors. Repeat negative experiences across multiple orders are commonly reported.
How can I write a review of Gurney's?
You can share your experience with Gurney's Seed and Nursery on RetailCoupons.com by submitting a rating (1 to 5 stars) and detailed review describing your purchase, product quality, shipping experience, and customer service interaction. Honest, specific feedback helps other shoppers make informed decisions.