Hale Bob offers contemporary apparel and dresses through its online store. At RetailCoupons.com, you can read authentic customer reviews and ratings to learn about shopping experiences at Hale Bob, including product quality, customer service, shipping, and return policies.
Hale Bob Reviews
1.3
16 reviews
What Shoppers Say About Hale Bob
Created with AI, based on recent reviews
Shoppers consistently praise Hale Bob's clothing designs, describing the pieces as stunning and gorgeous. However, the store receives overwhelmingly negative reviews centered on severe customer service failures. Customers report extreme difficulty reaching support staff, with many waiting over an hour on hold or receiving no responses to multiple emails. Shipping errors are a recurring problem, including incorrect address information leading to delayed or lost orders. Return and refund processes are problematic, with shoppers reporting that promised store credit never appears, unclear return policies for sale items, and lack of assistance with exchanges or refunds even months after initial contact.
The combination of product quality with dysfunctional customer service has left shoppers frustrated and unwilling to return. Issues span the entire customer journey from purchase through return, suggesting systemic operational problems rather than isolated incidents. Even when customers attempt multiple contact methods, they encounter unresponsive support that fails to resolve problems in reasonable timeframes.
Customer Reviews (16)
Sorted by: Most recentMargaret L.Mar 23, 2026
I spent an hour and fifteen minutes waiting on hold just trying to get information about an exchange so I could hopefully get my item in time for a wedding. That's unacceptable.
Nicole P.Feb 21, 2026
The whole shopping experience was a disaster. I bought two really pretty dresses that unfortunately didn't fit right at the bust, so I packed them up to send back right away. What should've been simple turned into a nightmare that dragged on forever. I called customer service before and while returning the items but basically couldn't reach anyone. Phones went unanswered and the online help wasn't even available when I needed it. The lack of support made an already frustrating situation ten times worse. I can't suggest this store to anyone. The dresses are lovely but the service and overall experience don't justify what you're paying.
Amanda W.Feb 7, 2026
They put wrong shipping info on my package so my dress never arrived and got sent back. I've emailed their support team multiple times trying to get help but gotten zero responses. I haven't seen a refund and I don't have my dress either. This was six months ago.
Michelle D.Jan 20, 2026
The items are stunning, but the company messed up the address on my shipment so it took five weeks to get here. When FedEx couldn't complete the delivery and wanted to send it back, I got no help from customer service whatsoever.
Catherine S.Dec 1, 2025
The website doesn't clearly say that all sale items are final and can't be returned. They tell you you'll get store credit when you return something but that credit never shows up. On top of that, customer service is awful.
Jessica T.Nov 17, 2025
The clothes at Hale Bob are gorgeous, but I'm done shopping there. I ordered a blouse and it took a week to ship even though I'm in Southern California where they're based. The fit was off, so I emailed their returns team asking about exchanging it for a smaller size. After sending three emails with no responses, I finally contacted their concierge. She told me to just send it back and request a different size. When I asked for the return label they advertise as free for exchanges, she disappeared. I ended up just returning it for a refund instead. This is honestly the worst online shopping experience I've ever had. Won't be ordering again.
Jennifer B.Oct 28, 2025
Customer service here is a total nightmare. I returned two things over two and a half weeks ago and they've given me nothing but silence on emails. I had to call the main line and track someone down myself. I'm never ordering from them again.
Lauren F.Sep 3, 2025
Like everyone else says, customer service is completely missing. I tried contacting them by both email and phone to ask about exchanging or adjusting something and nobody ever got back to me. I'm nervous about sending expensive items back because I have zero confidence I'll actually get my money back or a replacement size. Be careful before buying. The clothes are nice and real but there's no way to fix anything that goes wrong. Wish I'd researched them first.
Angela K.Aug 10, 2025
The customer service here is absolutely terrible. They won't respond to emails or calls about returns. Good luck getting anything sent back accepted. The dresses also tend to run small. Shop carefully.
Sarah M.Jul 24, 2025
I'm really let down by this company, especially since they position themselves as a higher-end brand. Their customer service is basically nonexistent. I grabbed three dresses during a sale and got my order confirmation right away. A week passes and no shipping notification shows up. Then suddenly my order changes and one dress just vanishes with zero explanation. I reach out asking what happened, nothing. I follow up again mentioning I already paid and should get that money back. Still crickets. After almost four weeks of this, the other two dresses arrived but I'm out the money for the missing one. The pieces themselves are really nice, but seriously think twice before ordering from Hale Bob because there's a real chance you'll pay for something you never receive and won't get your money back. I'm considering escalating this to the state attorney general's office because this feels like straight-up fraud. Update: they've now blocked me on their Instagram after I posted about this.
Hale Bob Review FAQ
What is Hale Bob's overall rating?
Hale Bob is rated 1.3 out of 5 based on 16 customer reviews. The vast majority of reviews are one-star ratings, reflecting serious concerns about customer service and order fulfillment.
What do customers like about Hale Bob?
Customers consistently compliment the aesthetic quality of Hale Bob's clothing, describing dresses and pieces as stunning and gorgeous. The design and appearance of items is the one aspect of the shopping experience that receives positive feedback.
What are the main complaints about Hale Bob?
The primary complaints involve customer service accessibility, shipping errors, and return problems. Shoppers report difficulty reaching support (including hour-long hold times and unresponded emails), incorrect shipping addresses causing delayed or lost orders, and promised refunds or store credit that never materialize. Return policies for sale items are also cited as unclear.
How long do shipments take from Hale Bob?
Customers report inconsistent shipping times, including a week to deliver orders to customers in Southern California where the company is based, and delays of up to five weeks. Some orders have been returned to the sender due to address errors without customer service assistance.
Do customers recommend shopping at Hale Bob?
No. Despite acknowledging the quality of the clothing itself, reviewers explicitly state they will not shop at Hale Bob again due to poor customer service, unresolved shipping and return issues, and lack of responsive support when problems occur.