Hale Bob offers contemporary apparel and dresses through its online store. At RetailCoupons.com, you can read authentic customer reviews and ratings to learn about shopping experiences at Hale Bob, including product quality, customer service, shipping, and return policies.
Hale Bob Reviews
1.3
16 reviews
What Shoppers Say About Hale Bob
Created with AI, based on recent reviews
Shoppers consistently praise Hale Bob's clothing designs, describing the pieces as stunning and gorgeous. However, the store receives overwhelmingly negative reviews centered on severe customer service failures. Customers report extreme difficulty reaching support staff, with many waiting over an hour on hold or receiving no responses to multiple emails. Shipping errors are a recurring problem, including incorrect address information leading to delayed or lost orders. Return and refund processes are problematic, with shoppers reporting that promised store credit never appears, unclear return policies for sale items, and lack of assistance with exchanges or refunds even months after initial contact.
The combination of product quality with dysfunctional customer service has left shoppers frustrated and unwilling to return. Issues span the entire customer journey from purchase through return, suggesting systemic operational problems rather than isolated incidents. Even when customers attempt multiple contact methods, they encounter unresponsive support that fails to resolve problems in reasonable timeframes.
Customer Reviews (16)
Sorted by: Most recentPatricia R.Jul 1, 2025
I've tried reaching their customer service multiple times about returning something, and they never answer. The phone voicemail is full so I can't even leave a message. Returns supposedly only happen through customer service, but good luck getting them to respond via email or phone. Plus, I've ordered stuff before only to get a message weeks later saying it's not in stock anymore.
Rebecca H.Jun 2, 2025
Absolutely zero customer service. Their return policy is the worst I've seen from any clothing brand. Everything's automated with no actual people answering, you pay to ship returns yourself, they charge restocking fees, and you get no confirmation that they got your stuff back or any refund notification even after waiting a month. Buy from them directly and you're stuck. Get the same items from Nordstrom instead and you'll actually have decent return options.
Victoria G.May 26, 2025
I ordered some pants and paid fifty bucks to ship to Australia, but a dress showed up instead. I've sent three emails about the wrong item but nobody has responded at all. No one's offered any solution and I'm stuck with something I don't want and that doesn't even fit. Completely unacceptable. Do not buy from them.
Monica V.May 15, 2025
The clothes are stunning but customer service doesn't exist. Returning anything is complicated because you have to email them to even get a label. I've sent two emails this past week and haven't heard back. It's really disappointing to have such bad service for clothes at this price. I probably won't shop there again. Update: four months went by and they never responded to any of my emails. I'm out several hundred dollars because I can't return things that don't work for me. I feel completely taken advantage of.
Jacqueline G.Nov 26, 2024
I ordered a dress and it arrived within a couple weeks. It's absolutely beautiful and fits perfectly. I'll definitely be wearing it for years to come. Really pleased with my purchase and will shop with them again. Recommend to anyone looking for quality pieces.
Rachel K.Oct 23, 2024
It's been a full month since my return was approved and I still haven't gotten my refund. I sent back a three hundred dollar dress immediately after receiving it using their return label and have proof it arrived. Still nothing back and emails go unanswered. The phone just plays a recording saying that extension is unavailable.
Hale Bob Review FAQ
What is Hale Bob's overall rating?
Hale Bob is rated 1.3 out of 5 based on 16 customer reviews. The vast majority of reviews are one-star ratings, reflecting serious concerns about customer service and order fulfillment.
What do customers like about Hale Bob?
Customers consistently compliment the aesthetic quality of Hale Bob's clothing, describing dresses and pieces as stunning and gorgeous. The design and appearance of items is the one aspect of the shopping experience that receives positive feedback.
What are the main complaints about Hale Bob?
The primary complaints involve customer service accessibility, shipping errors, and return problems. Shoppers report difficulty reaching support (including hour-long hold times and unresponded emails), incorrect shipping addresses causing delayed or lost orders, and promised refunds or store credit that never materialize. Return policies for sale items are also cited as unclear.
How long do shipments take from Hale Bob?
Customers report inconsistent shipping times, including a week to deliver orders to customers in Southern California where the company is based, and delays of up to five weeks. Some orders have been returned to the sender due to address errors without customer service assistance.
Do customers recommend shopping at Hale Bob?
No. Despite acknowledging the quality of the clothing itself, reviewers explicitly state they will not shop at Hale Bob again due to poor customer service, unresolved shipping and return issues, and lack of responsive support when problems occur.