Harmanaudio sells audio equipment including JBL and Harman brand speakers, earphones, and wireless devices. This page aggregates shopper reviews and ratings for the retailer to help you understand customer experiences before making a purchase.
Harmanaudio Reviews
1.6
13 reviews
What Shoppers Say About Harmanaudio
Created with AI, based on recent reviews
Harmanaudio has a significantly low rating of 1.6 out of 5 from 13 shoppers, with the vast majority reporting serious problems. Recurring complaints center on unresponsive customer service that refuses to process refunds or replacements for missing packages, lack of stock awareness leading to long delays and cancellations after charging customers, disappearing discount codes at checkout, and damaged products upon arrival. Shoppers describe the service as dismissive and uncooperative when issues arise.
A small minority of shoppers (about 15 percent) report positive experiences, typically involving proactive customer service representatives who handle warranty claims or replacements with proper tracking and cost coverage. However, these rare positive experiences are vastly outnumbered by complaints about product quality (including battery and connectivity issues), poor communication, and what some shoppers characterize as scam-like practices. The pattern suggests inconsistent service quality with most customers encountering significant problems during ordering, delivery, or after-sales support.
Customer Reviews (13)
Sorted by: Most recentThomas F.Oct 14, 2025
I ordered earphones that disappeared from my porch. I never agreed to leave packages unattended at the delivery location, so you'd think that would be straightforward to handle with a refund or replacement. Not how Harman handled it. They keep saying the package was delivered as intended and won't refund or replace it. This isn't resolved yet and if customer service doesn't fix this soon, I'm taking additional action.
Lisa B.Apr 9, 2024
Got a confirmation email after ordering from Harman Audio and they charged my credit card. Several weeks went by and no shipping notification arrived. I had to call their customer service line and after almost 45 minutes waiting, they finally told me the item was unavailable and would cancel and refund. I still don't understand why they didn't check inventory before charging me. Why did I have to be the one chasing them down for a refund? Their communication is terrible and the service is disappointing. Not a good way to do business. I'd recommend looking elsewhere.
James M.Feb 16, 2024
Their customer service is absolutely terrible, basically pulling scam tactics on people. I got handed a discount code that mysteriously disappeared during checkout, trying to steal the 30% savings they promised me.
Kevin L.Nov 15, 2023
The Citation 200 has terrible battery performance and the sound keeps cutting out. It's pricey and looked good in reviews online, but honestly it's a cheaply made product and customer support isn't helpful either.
Sarah G.Nov 10, 2023
I had a really positive experience with Harman Audio customer service. My JBL Wind3 speaker broke and I reached out in late October 2023. They assigned me a rep who kept me updated the whole time until everything was taken care of. They covered the cost of my UPS return label and now I'm getting a replacement with a proper tracking number. Maybe I just got lucky with my rep, but honestly apart from Amazon, this ranks up there as one of my best customer service experiences in four decades.
Patricia J.May 4, 2023
These are a terrible product and I'm really disappointed. After just a month of using them, they completely stopped working. When I called customer service, the rep was rude to me and basically said since they're slightly out of warranty and I barely used them, I'm stuck with a broken set. This is frustrating when there are so many other brands to choose from. I've learned my lesson and won't be going near JBL products again if this is the kind of quality and support they offer.
Marcus H.Dec 29, 2022
My left JBL BT110 earpiece stopped working after about a year of regular daily use due to a faulty contact point. I emailed Harman support twice and they shipped me a replacement pair right away. They responded super fast even during the holiday season, getting back to me within 24 hours. Really impressed with how they handled this, especially Leila and Tobias who made the whole process smooth and efficient.
Harmanaudio Review FAQ
What is Harmanaudio's average rating?
Harmanaudio is rated 1.6 out of 5 based on 13 customer reviews on RetailCoupons.com. Approximately 85 percent of reviews are one-star ratings, while about 15 percent are five-star ratings.
What do shoppers praise about Harmanaudio?
The small percentage of positive reviewers highlight responsive and helpful customer service representatives who proactively manage warranty replacements, provide proper tracking numbers, cover return shipping costs, and keep customers informed throughout the process.
What are the most common complaints about Harmanaudio?
Shoppers most frequently report unresponsive customer service that denies refunds for missing packages or damaged items, failure to verify stock availability before charging and shipping, discount codes that disappear during checkout, long wait times to reach support, and product quality issues such as poor battery performance and audio cutting out.
Do shoppers recommend ordering from Harmanaudio?
Based on the overwhelmingly negative ratings and the pattern of complaints about refund denials and uncooperative support, most shoppers do not recommend Harmanaudio. Only a small minority report satisfactory experiences.
How can I write a review of Harmanaudio?
RetailCoupons.com welcomes reviews from shoppers who have purchased from Harmanaudio. Share your experience, including details about product quality, delivery, pricing, and customer service to help other consumers make informed decisions.
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