HD Supply Facilities Maintenance supplies commercial maintenance products including water softener salt, plumbing fixtures, and assembly components to hotels, facilities, and businesses. This page aggregates customer ratings and reviews to help you understand shoppers' experiences with product quality, delivery, and customer service at this supplier.
HD Supply Facilities Maintenance Reviews
1.7
15 reviews
What Shoppers Say About HD Supply Facilities Maintenance
Created with AI, based on recent reviews
HD Supply Facilities Maintenance receives overwhelmingly negative feedback, with 15 shoppers rating it 1.7 out of 5. The dominant complaint centers on product damage: customers report water softener salt bags arriving punctured with salt spilling throughout shipments, toilets and plumbing parts arriving damaged with defective components like destroyed bolt threads, and a pattern suggesting repackaged returns. Additional serious issues include orders never arriving, refunds delayed for months, billing errors such as duplicate charges, and unresponsive customer service that offers no resolution despite repeated contact attempts.
The few positive reviews praise individual staff members and delivery drivers for going above and beyond, with customers noting knowledgeable service and smooth handling. However, these isolated bright spots do not offset the systemic operational failures around fulfillment, quality control, and order accuracy that dominate customer experiences.
Customer Reviews (15)
Sorted by: Most recentJames M.Jan 20, 2022
Placed an order for two furnace heat strips along with several other supplies ten days back. All my items showed up except for the heat strips, and I really need them. When I tried calling to check on the status, I sat on hold for 15 minutes listening to messages saying they're working on it. Are they though?
Kevin W.Dec 14, 2021
This company is a nightmare. I ordered a door in June that never arrived, so I cancelled it. Four months later, they charged my credit card anyway. For the last two months, I've made countless calls and sent emails, and they still won't refund my money. Every call, they promise the refund within 5 to 10 days. Their most recent promise was 24 to 48 hours. That was nearly four days ago with nothing. I've filed a complaint with the Better Business Bureau because this is unacceptable. They billed me without permission and continue to break their promises.
Benjamin L.Oct 21, 2021
Wish I'd checked the reviews before placing my large order. They took my payment but haven't delivered anything. The promised delivery dates keep getting pushed back. I got part of my order, but without the rest it's useless. Customer service hasn't been helpful. Now they're saying end of November when I was supposed to have everything much earlier. I won't be ordering from them again.
Sarah R.Oct 11, 2021
Should have looked at reviews first before I ordered. They promised next day delivery during my renovation, which obviously didn't happen. I cancelled and now ten weeks later, after calling two dozen times, I still don't have my refund.
Vincent C.Sep 1, 2021
My experience with this company has been consistently disappointing. Orders always seem to have mistakes, boxes get the wrong labels, and I end up having to arrange returns through FedEx because they don't actually care about their customers. Their customer service is really poor.
HD Supply Facilities Maintenance Review FAQ
What is the typical customer experience at HD Supply Facilities Maintenance?
Most reviewers report significant problems. The dominant issue is damaged products on arrival, particularly water softener salt bags that arrive punctured with contents spilling, and plumbing components with defective parts. Customers also mention missing orders, long refund delays, billing errors, and difficulty reaching responsive customer service.
Are there any positive aspects customers mention?
Yes, a small number of customers praise individual team members and delivery drivers for exceptional service. These reviewers highlight staff who were knowledgeable, helpful, and went out of their way to assist, even noting follow-up communication and smooth delivery experiences.
What are the most common complaints?
The most frequent complaints are: damaged goods on arrival (especially salt bags and plumbing fixtures), orders that never arrive, refunds delayed for months despite repeated contact, duplicate charges and billing errors, and customer service that provides no resolution to problems.
Do customers recommend HD Supply Facilities Maintenance?
Based on reviews, most customers do not recommend this supplier. Those with negative experiences explicitly state they are looking for alternative suppliers. Only customers who had direct positive interactions with individual staff members expressed willingness to recommend, but this represents a small minority.
How are these ratings calculated?
The 1.7 rating represents the average of all customer reviews on RetailCoupons.com. The 15 reviews come from shoppers who have made purchases and chosen to share their experiences. Ratings range from 1 star (worst) to 5 stars (best).