YUMI specializes in clean-ingredient snacks and frozen treats, including toddler-friendly options and premium ice cream. This page aggregates verified shopper ratings and reviews to help you understand what customers actually experience when ordering from YUMI, covering both product quality and service reliability.
YUMI Reviews
2.7
23 reviews
What Shoppers Say About YUMI
Created with AI, based on recent reviews
YUMI receives polarized feedback, with shoppers either enthusiastically praising the product quality or expressing frustration with operational issues. Satisfied customers highlight the superior taste and texture of the ice cream, praising its richness and creaminess without ice crystals, and commend the toddler snacks for using clean, real ingredients with purity certifications that appeal to health-conscious parents. However, a significant portion of reviewers report consistent problems with customer service responsiveness, order accuracy, inconsistent shipping timelines, and unclear promotional terms (such as coupon restrictions that apply only to subscriptions).
The product itself garners strong loyalty among satisfied customers, with parents reporting their toddlers eagerly consume the snacks and requesting them repeatedly. The main disconnect appears to be between product quality and the company's operational execution, particularly around order fulfillment, shipping reliability, and customer support responsiveness. Some customers also noted disappointment with product discontinuation, though the company has acknowledged shifts in its product lineup.
Customer Reviews (23)
Sorted by: Most recentRobert C.Dec 6, 2021
THE WEBSITE IS A NIGHTMARE TO USE. I paid for a month of food. My baby hated it so after 2 weeks I paused everything. They shipped the 3rd week anyway with no warning whatsoever. I called to complain and used their online chat and they just blew me off and ended the conversation. What a total waste of money.
Gregory W.Oct 11, 2021
I'm super tech savvy and work online all day. Their website is horrible to use. When you try to cancel your subscription, it shows as cancelled but then when you refresh it's still there. I got charged over TEN TIMES because of a website glitch and I've been battling them for a refund for almost 3 weeks. I've tried their live chat which never picks up, sent emails, called multiple times and got nothing. Seems like they've got maybe one or two people doing customer service to cut costs. I'm disputing the charges with my credit card company and will never tell anyone to use them. The bites also fall apart so much you'll be cleaning crumbs for an hour after each meal. You'll find them everywhere on the high chair, in the floor grout, on your kids' toys days later. Not a good investment. Also their foods don't have enough vitamin C. Kids need proper nutrients.
Shannon L.Jul 16, 2021
SHADY BEHAVIOR INCLUDING BLOCKING PARENT COMMENTS ON SOCIAL MEDIA. I ordered baby food from them a few weeks back. With my first order I could pick the flavors. When I came back to order for the second time, even though I'd paid upfront for 4 deliveries for a month, I couldn't pick flavors, change my order, or do anything on their site. Their website suddenly changed and was really glitchy. I tried to message them through chat but the button didn't work. I texted and waited almost a week for replies that didn't address my problem at all. They seemed completely lost. Then I tried reaching out on Instagram and noticed other parents complaining about the same stuff plus food arriving hot. I also noticed they're BLOCKING PARENTS FROM COMMENTING ON INSTAGRAM, which looks like they're hiding complaints. For a company making baby food, I have zero trust in how they operate. They're impossible to reach and they're filtering out parent feedback about problems with service and quality. When someone finally got back to me, they offered a partial refund, not what I actually asked for. I wanted to know more about their practices but never got a real answer.
YUMI Review FAQ
How is YUMI's rating calculated?
YUMI is rated 2.7 out of 5 based on 23 verified customer reviews. The rating distribution shows 39 percent one-star reviews, 13 percent two-star, 13 percent three-star, 4 percent four-star, and 30 percent five-star reviews, indicating a divided customer base.
What do shoppers praise most about YUMI?
Five-star reviewers consistently highlight exceptional product quality: the ice cream is described as exceptionally creamy with rich vanilla flavor and a smooth texture free of ice crystals, while the toddler snacks are praised for containing clean, real ingredients with purity certifications. Parents appreciate that their toddlers consistently enjoy the products.
What are the main complaints about YUMI?
Negative and neutral reviews center on operational and service issues rather than product quality. Recurring complaints include poor customer service responsiveness, order errors, inconsistent and late shipping, and unclear promotional terms (such as coupons that only apply to subscriptions without clear disclosure). Some customers also expressed disappointment about discontinued product lines.
Do shoppers recommend YUMI?
Recommendation depends on priorities. Customers satisfied with the products strongly recommend them and report repeat purchases and loyalty to the brand. However, those experiencing service or fulfillment problems express hesitation due to unreliable ordering and shipping experiences despite product quality.
How can I write a YUMI review on RetailCoupons.com?
If you have purchased from YUMI, you can submit a review on RetailCoupons.com by sharing your experience with both the products and your overall shopping experience, including factors like shipping speed, customer service, and order accuracy. Verified purchase reviews help other shoppers make informed decisions.
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