Herff Jones Reviews

I bought my graduation stole from them after missing the regular shipping deadline, so I paid an extra $30 for expedited processing. I figured the premium price would actually mean faster delivery, but a week and a half went by with no shipment notification. Customer service told me it should arrive within two weeks, so I was okay waiting a bit more. I've sent multiple follow up emails expressing concern that we're almost at the two week mark and still nothing has shipped, but they've completely stopped responding to me. I don't mind paying rush fees, but I absolutely expect the item to get moving when I do. I'm really upset about how they've handled this.

These folks are terrible. My son went to school to grab his ring and they said it wasn't paid for, even though I'd already sent the full payment. It took over a week just to get someone on the phone to straighten this out. They confirmed it was paid, then kept saying someone would call my son or me to coordinate pickup within a week. Nobody ever called. I've driven to their local office multiple times when they claim to be open, and there's never anyone there. This whole thing has been a nightmare.

My daughter waited five weeks just to get her cap, gown, tassel, and hood. When the package finally arrived, it was only five days before her graduation pictures were scheduled. Both the tassel and hood were missing from the order. She called customer service to report the problem, and all they said was they'd look into it but couldn't get the items to her in time for pictures. No offer to expedite shipping, no compensation, nothing. My daughter worked incredibly hard to earn her Master's degree, and this company totally dropped the ball. I really hope the university finds a different vendor because my daughter is far from the only student this has happened to.

We put down a deposit on a class ring and paid in full for the cap and gown package. Once we saw the actual ring design, we were shocked at how cheap and poorly made it looked. We decided to pass on the ring knowing we'd lose our deposit. Then they dropped another bomb on us, demanding an extra $100 just to let us have the cap and gown we'd already paid for. This is absolutely ridiculous. I would strongly advise anyone considering this company to look elsewhere. The representative we dealt with named Jamie was argumentative and showed zero empathy. Do not do business with them.

I'm finishing my doctorate, which is huge for me and represents my entire life's work up to this point. I spent $200 on a regalia set, and it's honestly junk. The gown arrived already falling apart at the seams. The hood isn't even properly attached to the gown itself, so the hooding ceremony is going to be awkward. I'm pretty sure this outfit won't survive my graduation ceremony, let alone the other academic functions I'm supposed to wear it to for the rest of my career as a PhD. This was supposed to be something I kept forever as a symbol of my degree and university. Instead I'm already planning to buy a replacement gown online after one single wearing. The quality is so bad it feels intentional. This company does not deserve anyone's money.

My experience ordering graduation regalia from this company was incredibly frustrating and left me feeling completely let down. The customer service team wasn't responsive and communication was basically nonexistent. I worked with one representative who kept going over the same numbers over and over without actually explaining why things didn't match up. They also told me some items had been combined into one package after I ordered, which meant I couldn't get refunds on individual pieces. This was never explained upfront when I placed the order. Because of that packaging issue, I lost money on items I should have been able to return. The whole process felt intentionally unclear and made me really angry. For something this expensive, the support I got was a total letdown.

I'm extremely frustrated with how this company operates. My son's school sources their letterman jackets and class rings through them. We ordered both items in the fall and paid upfront, but delivery has been painfully slow. The jacket took months to arrive, and the class ring still hasn't shown up. When I finally called to see what was happening, they told me the sales rep didn't have time to deliver the rings to the school, so they just threw them in the mail more than a week ago with no tracking. Of course they haven't arrived yet. Even if they do, they require a signature and I'll be at work, so that's another problem. It blows my mind that someone had time to come collect our order and thousands of dollars but couldn't take five minutes to drop off expensive merchandise at the school. Instead they chose the cheapest shipping option. Nobody from the company has contacted us once since taking over a thousand dollars last fall. I had to be the one calling around for updates. This is absolutely unacceptable customer service.

Our son's cap and gown arrived for his graduation, but that was it. Everything else we ordered never showed up. Since the event was coming up fast, we decided to cancel the rest of the order right before graduation because waiting would've been pointless. We asked for a refund of the almost $500 we'd paid for the missing items. They sent us an invoice showing it was processed as a refund, but months have gone by and the money never hit our account. The only response we get from them is the same screenshot of that invoice. The funds were never actually sent.

My daughter's doctoral regalia showed up fine at first, but when we went to return the stole, cap, and gown after graduation, we had three days to send everything back using their shipping label. We got it back out within two days and have proof from the shipping store showing they received it. Fast forward three months and suddenly we get hit with a $500 charge for not returning the items. I've called them repeatedly and they hang up every single time right when someone picks up the phone. We emailed and got an apology saying they'd fix it, but nothing changed. I had to dispute the charge with my credit card company because they're basically running a scam here.

Would not recommend this place. I bought a cap and gown plus a diploma frame from them. The cap and gown showed up, but the diploma frame took forever to arrive. When it finally got here, the glass was shattered. On top of the product issues, their customer service team was really rude and unhelpful the whole time. Very disappointing experience overall.