Herff Jones Reviews

I purchased a sorority bracelet as a special gift for my daughter's 21st birthday, and I wasn't cheap about it either, paying close to $50. Within a month it broke. They resent it to me without complaint, but that one snapped just as quickly. The quality is really subpar. I would have been happier buying a cheap bracelet somewhere online. I really regret this purchase, and so does my daughter. She was proud to be a member and wanted something nice to show for it, but this wasn't it.

I bought a fraternity bracelet for my daughter's 21st birthday and spent almost $50 on it. The thing fell apart within a month of wearing it. They sent a replacement as a courtesy, but it broke just as fast. The craftsmanship is really poor. I could have gotten a five dollar bracelet on Amazon and been better off. I'm kicking myself for buying this expensive gift when it couldn't hold up. My daughter is disappointed too since she was excited to have something special as a member.

We handed over several hundred dollars to this company for a senior advertisement in the yearbook. They messed up the job and didn't deliver what we paid for. They promised they'd make it right, but instead they just kept pushing back timelines and dragging things out. Now they're refusing to take responsibility as the publisher of the work. I'm running out of options here and this has been a real headache.

I purchased a class ring in late September with an estimated delivery of 8 to 9 weeks, which should have given me plenty of time before graduation. Ten weeks went by without any updates or communication. I finally reached out to the company myself. Their response took forever, and when they replied, they said it would actually take 12 weeks instead. I wasn't happy about this change and asked for my money back since they weren't keeping their promise. They said they'd refund me but would keep a portion as a cancellation fee. I decided not to cancel because losing all that money hurt worse than waiting. Now it's past 15 weeks, still no ring, still no updates, and I'm out over $600.

I ordered a class ring back in late September with a promised 8 to 9 week delivery window, which seemed reasonable for graduation timing. After 10 weeks passed with zero updates, I contacted them to find out what was going on. They took forever to get back to me, and when they did, they casually mentioned it would actually need 12 weeks instead. Since they weren't meeting their original commitment, I asked about getting my money back. They agreed to a refund but said I'd lose a chunk of it as a cancellation penalty. Rather than eat that loss, I kept the order going. It's now past 15 weeks and I've heard nothing. My $600 is just sitting in limbo with no ring and no answers.

My kids did something really special for me by getting a class ring from my medical school even though I graduated many years ago without ever having bought one myself. The ring they chose was quite pricey and features a diamond, plus there's a meaningful inscription engraved inside. Unfortunately, I developed arthritis that made wearing it impossible, so I sent it to their repair facility to get sized up. I was honestly worried they'd mess up that inscription, but when the ring came back, I couldn't believe how perfect it looked. There's no visible sign that the ring was even altered. The craftsmanship is truly impressive, and what surprised me most is they did the whole resizing job completely free. This is the kind of company that actually stands behind their work. Finding a business this reliable these days is pretty rare.