HobbyTown sells remote control vehicles, hobby supplies, and related accessories. This page aggregates verified shopper reviews and ratings for HobbyTown to help you make informed purchasing decisions. Read what customers say about product quality, shipping reliability, and customer service before you shop.
HobbyTown Reviews
2.3
3 reviews
What Shoppers Say About HobbyTown
Created with AI, based on recent reviews
HobbyTown receives sharply divided feedback from shoppers. One positive review highlights reliable products and prompt delivery, with a customer satisfied with a battery purchase that arrived on time and functioned as expected. However, two one-star reviews raise concerns about customer service policies and product durability. One shopper reported the store declining to allow filming, which discouraged a planned significant purchase. Another customer described a frustrating experience with a remote control car purchased for three hundred dollars that functioned initially but experienced problems within two weeks, though the review text appears incomplete.
The store shows inconsistent performance in customer satisfaction. While some shoppers appreciate basic transaction reliability, others report problematic interactions around store policies and product longevity. The mixed experiences suggest potential gaps in either product quality assurance or how the store manages customer expectations for higher-value purchases.
Customer Reviews (3)
Sorted by: Most recentTravis K.Feb 27, 2025
They wouldn't allow someone to film in the store and they were planning to drop some serious cash there. Not cool.
Patricia S.Jan 18, 2024
I'd honestly give this zero stars if the system let me. Being new to remote control cars, I grabbed one here for my son and the staff seemed nice enough. They told me if anything went wrong I could bring it back for an exchange or get store credit no problem. I paid around three hundred dollars for the vehicle and it ran fine at first. Within two weeks of light use, maybe five times total, the servo completely failed. When I called them up, the manager didn't even ask about warranty or how long we'd had it. He just wanted to charge us for the broken part right away. They completely backed away from what they said about the thirty day return policy and store credit, and instead wanted payment. He kept insisting my child crashed it into something, and when I explained I was watching the whole time he goes 'are you sure?' That's what you hear from someone who already decided they won't help you and just wants to blame you instead. Total attitude from this manager. Now he wants forty five dollars to swap out the servo and he's calling it an 'upgrade.' I looked into this and found plenty of other customers saying their servos died within that same two week window. That's not much time for a part to give out.
HobbyTown Review FAQ
How is HobbyTown's rating calculated?
HobbyTown is rated 2.3 out of 5 stars based on 3 verified customer reviews. The rating reflects all submitted reviews regardless of star level, giving you a complete picture of shopper experiences.
What do customers praise about HobbyTown?
Shoppers highlight reliable product delivery and battery products that work as described. At least one customer reported prompt shipping and a battery that functioned exactly as expected.
What complaints do customers mention?
Negative reviews mention concerns about store policies regarding filming and documentation of purchases. Some customers have also reported product durability issues with higher-priced items like remote control vehicles, with problems appearing shortly after purchase.
Do customers recommend shopping at HobbyTown?
Reviews are mixed. While some customers are satisfied with specific purchases and delivery, others experienced significant frustration with policies and product performance, suggesting you should carefully evaluate your specific needs before purchasing.
How can I write a review for HobbyTown?
RetailCoupons.com welcomes verified customer reviews. Share your honest experience with products, shipping, and customer service to help other shoppers. Both positive and critical feedback helps maintain an accurate picture of the store's performance.