Tower Hobbies is a retailer specializing in hobby-grade RC vehicles, drones, chargers, batteries, and related accessories. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from the store, including feedback on shipping speed, customer service responsiveness, and fulfillment reliability.
Towerhobbies Reviews
2.1
17 reviews
What Shoppers Say About Towerhobbies
Created with AI, based on recent reviews
Tower Hobbies receives deeply polarized feedback, with shoppers split between those experiencing smooth, fast transactions and those encountering significant operational failures. Positive reviewers praise quick shipping (sometimes within days) and successful order fulfillment, with one customer noting a three-day delivery on a recent purchase. However, the majority of reviews highlight severe problems: orders sitting in a fulfillment limbo for extended periods, items being cancelled without notification, and unresponsive customer service that relies solely on email with no phone support. Shoppers report ignored emails, unanswered support cases, and difficulties obtaining refunds, with some forced to dispute charges through payment processors to recover their money.
The most consistent complaints involve logistics and communication failures rather than product quality. Customers describe frustration with tracking issues, shipments split between multiple locations without proper notification, and a complete absence of responsive support channels. Returns and refunds appear to be a particular pain point, with the company allegedly refusing to process legitimate returns despite approved RMA numbers and tracking documentation. The overall pattern suggests serious operational capacity or management issues that affect order fulfillment and customer service inconsistently.
Customer Reviews (17)
Sorted by: Most recentKevin B.Apr 9, 2026
Got an email about a flash sale on an RC car. Ordered the car plus charger and battery within 16 minutes and got confirmation right away. The charger and battery showed up quickly but the car never did. When I checked my order later, they'd cancelled the car with zero notification to me. Turns out it was discontinued. They shipped me stuff for a car they no longer sell and didn't even tell me. When I reached out, I got a half-hearted apology and a broken link to a pricier replacement model. Never heard back after that. Really shady. Ever since Horizon bought them out, I've had mostly bad experiences, so I'm done with both companies.
Sarah N.Oct 17, 2025
Their customer service is basically nonexistent. I've had cases sitting unanswered and emails ignored. Using their chat just opens another ticket that goes nowhere. Felt completely abandoned.
David C.Feb 18, 2025
This outfit is totally unprofessional. I did a straightforward return with an approved RMA number and verified tracking info but they wouldn't issue my refund. I had to open a dispute with PayPal to get my money back. There's no phone number where you can talk to an actual person, just email only. Stay away. Terrible place to do business.
Paul W.Dec 11, 2024
Watch out with this place. I got a S2200 charger on sale for $239.99 plus some other stuff we needed. Fed X took forever to even pick it up and then you can't track anything. Had to call multiple times to confirm the shipment actually went out. Finally someone called back saying the charger was coming from California while the other parts were coming from Illinois. The updates have been a mess with no consistency. First they said they'd update when it moved, then said Wednesday, and today we're supposed to get it between certain times but nothing's been reliable. Looking at other reviews, this seems to be their regular way of doing business.
Michael S.Apr 4, 2024
Great order experience again! Got my Spektrum NX8 and upgraded battery pack. Ordered April 1st and it landed at my door April 4th in perfect condition. That's what I call a complete success! Thanks Tower Hobbies, you've definitely earned my future business!
James L.Oct 10, 2023
Paid through PayPal and they're refusing to send what I ordered even after I sent them proof of payment. The State Attorney's office has over 2,000 fraud complaints against this company. They're going to be really sorry when this goes to court.
Carlos M.Aug 25, 2023
Had a really bad experience with their support team. Lots of items are constantly out of stock, and I had something pre-ordered for half a year. When it finally dropped, they never processed my order even though I kept getting emails saying it was back in stock. Their support reps promised they'd ship it out, said the warehouse was handling it, but then just told me to cancel and order again because it went back on pre-order. Very frustrating.
Marcus R.Aug 26, 2021
Stopped ordering from here as an international customer. Used to shop with them when the currency worked in my favor, but now they won't ship outside the US. Really disappointing since finding what I needed used to be so straightforward.
Ashley D.Jan 4, 2020
Website seemed good but their follow-up was terrible. I ordered a DCC starter set and it arrived broken. Support sent me a return label so I shipped it back right before the holidays. When I called them a week later, they said it would take five to ten business days after receiving it to process my refund. That was mid-January and I still haven't seen that money.
Towerhobbies Review FAQ
What is the overall customer rating for Tower Hobbies?
Tower Hobbies is rated 2.1 out of 5 based on 17 customer reviews on RetailCoupons.com. The rating distribution is heavily skewed, with roughly 65 percent one-star reviews, 24 percent five-star reviews, and the remainder spread across two and three stars, indicating polarized customer experiences.
What do shoppers praise about Tower Hobbies?
Positive reviewers highlight fast shipping (orders arriving within days), careful packaging, and product quality on arrival. Repeat customers in favorable reviews mention reliable fulfillment and successful delivery of specialty hobby items like RC components and chargers.
What are the main complaints about Tower Hobbies?
The dominant complaints involve delayed or stalled order shipments (with orders waiting 10 days or more), items being cancelled without customer notification, unresponsive customer service, and refund processing failures. Shoppers report that support relies exclusively on email, there is no phone support available, and support tickets often go unanswered. Return requests with approved RMA numbers have allegedly been rejected, forcing customers to dispute charges through payment processors.
How reliable is Tower Hobbies for order fulfillment and shipping?
Experiences vary significantly. Some customers report excellent three-to-four-day delivery, while others describe orders stalled in the fulfillment process for 10 days or longer without status updates. Tracking issues and split shipments arriving from different locations without notification have been reported. The inconsistency suggests potential capacity or operational issues.
What should I know about Tower Hobbies customer service?
Multiple reviews describe customer service as nonexistent or severely inadequate. The store offers email and chat support only, with no phone line for direct communication. Shoppers report ignored emails, unanswered support tickets, and difficulty obtaining refunds or resolution, even for straightforward returns with approved documentation. If you encounter an issue, be prepared for a lengthy resolution process.
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