House of Scuba sells diving, snorkeling, and water sports equipment including wetsuits, masks, regulators, and related gear. This page aggregates customer ratings and reviews to help shoppers understand what to expect when ordering from this retailer.
House of Scuba Reviews
1.6
7 reviews
What Shoppers Say About House of Scuba
Created with AI, based on recent reviews
House of Scuba has a severely troubled track record according to customer feedback. The overwhelming majority of reviews describe serious operational failures: orders arriving with missing or incorrect items, unresponsive customer service that fails to resolve issues, questionable quality control on used equipment (including safety-critical gear like regulators), arbitrary delivery restrictions, and order fulfillment delays. Customers report waiting days for responses and being unable to obtain return labels or refunds despite providing documentation of problems.
A single five-star review highlights positive in-person customer service from a staff member named El, who provided patient guidance during a wetsuit purchase. However, this isolated positive experience is heavily outweighed by systematic complaints about order processing, product quality, fulfillment, and the company's failure to resolve customer issues after they occur. For a retailer selling safety-sensitive diving and water sports equipment, the pattern of quality control lapses and unresponsive support represents a significant concern.
Customer Reviews (7)
Sorted by: Most recentJennifer H.Apr 1, 2026
Their customer service is terrible. I got a prescription mask for my daughter's snorkel trip coming up but the lenses weren't in the package. After waiting days for a response they finally wrote back admitting it was their error and asked me to ship it back for repairs. Since my trip was coming up fast I asked if they could just cover the cost and send a replacement instead. Days passed with no answer, then they said the lenses were ready if I returned the mask. But I'd already explained my trip was in two days so that wouldn't work. My daughter ended up disappointed because of their mistake.
Angela D.Mar 29, 2025
My order took forever to get here and when it finally showed up the contents were wrong. Initially they said they'd send a return label if they could figure out what went wrong. I provided pictures and my receipt but now they won't send the label. Really frustrating situation with no resolution.
David M.Jun 15, 2024
El was fantastic helping me pick out my very first wetsuit. The whole process of getting into one of those thick suits is no joke, but she was so patient and really guided me through it step by step. Without her support I probably would've thrown in the towel. She even shared some helpful tricks like leaving off the rash guard beforehand. El is an outstanding employee and a real pro. Thanks so much for making my experience great!
Marcus W.Dec 12, 2023
Bought a used Atomic regulator set and relied on the test results shown in their listing. Looked totally legitimate at first. When the gear arrived I tested the mouthpiece and tasted salt water right away. This regulator was never even freshwater rinsed. I took it straight to my regular shop for inspection and servicing. The findings were alarming both second stage regulators were free flowing and full of sand, and the first stage pressure was all over the place. What House of Scuba is doing puts people in real danger and could cause serious harm or worse.
Robert T.Mar 15, 2022
Ordered a couple of surf furs as birthday presents for my son and his spouse, who lives down in Florida. Transaction went through without any issues and the charge posted fine. Then five days go by and I get a message saying they can't deliver to an address that doesn't match where the payment came from. Really disappointing to have a gift order blocked like that. This whole experience was frustrating and a hassle. Won't be shopping with them again. There are plenty of other retailers out there happy to take my business.
Christopher B.Jun 25, 2021
Major scam alert. Purchased two GoPro cameras using PayPal but after two days nothing. No one answers emails and calling just gets you voicemail. I contacted PayPal about it and the seller accused me of being impatient and rude, when all I did was ask about the delayed order processing. They never refunded my money. You won't find actual positive reviews anywhere for this place. It's clearly a fraudulent site designed to steal customer information. Stay away.
Erik J.Oct 4, 2013
Don't bother ordering if you're outside the US. They rejected my credit card because they claim there's card fraud coming from my country, but that's not an issue I've ever run into. I've successfully purchased from companies in multiple countries over the years and never gotten turned down before. You don't even find out about their restrictions until after you submit your order and get an email back. I spent several hours searching for what I needed, finally located it here, only to discover they're not a legitimate operation willing to work with international customers.
House of Scuba Review FAQ
What is House of Scuba's overall rating?
House of Scuba is rated 1.6 out of 5 based on 7 customer reviews on RetailCoupons.com. The rating distribution is heavily skewed toward one-star reviews, which account for 86 percent of all ratings.
What do customers praise about House of Scuba?
The primary positive feedback concerns in-person customer service. Customers report that staff members can be patient and knowledgeable when helping with product selection, particularly for complex purchases like wetsuits where proper fit and technique matter significantly.
What are the main complaints about House of Scuba?
Customers report recurring problems with order fulfillment (items arriving incomplete or incorrect), slow and unresponsive customer service when issues occur, failure to provide return labels or process refunds, lengthy delivery times, arbitrary restrictions on delivery addresses, and quality control concerns with used equipment. Several reviews specifically note that safety-critical diving gear was shipped in questionable condition.
Do customers recommend ordering from House of Scuba?
Based on the review evidence, the vast majority of customers who experienced problems do not recommend the retailer. The consistent pattern of unresolved order and service issues suggests significant risk, especially given that the company sells safety equipment where proper functioning is essential.
How can I write a review for House of Scuba?
If you have purchased from House of Scuba, you can share your experience by submitting a review on RetailCoupons.com. Include specific details about your order, any issues encountered, and how the company responded. Honest feedback helps other shoppers make informed purchasing decisions.