Impressions Vanity Reviews

The product descriptions on their website are deliberately unclear, probably so you don't realize how cheap the items actually are. The prices are way too high for what you get. I also noticed they're not showing all reviews on their site. I posted an honest review of their Slaystation vanity a few weeks ago and it still hasn't appeared, likely because it wasn't glowing. I spent nearly a thousand dollars on a vanity that was a nightmare to put together. The instructions don't make sense and leave out important steps. With over a hundred pieces involved, you'd think they'd provide clear guides or online videos. I gave up. The drawer slides they included were broken and I didn't find out until I'd already spent hours building both base cabinets and drawers. Total waste of time and money.

My order never showed up. When I let them know, they basically ignored me and offered zero solutions. Don't bother with this place.

I'm giving two stars only because the mirror itself looks pretty, that's honestly the only good thing. Back in April I bought the Rgb Bling Collection mirror normally priced at $499 but got it on sale for $350. Once I set it up, I noticed the lights were way too dim to actually apply makeup, so basically I just bought a decorative piece. Six weeks later, the lights completely died. I emailed customer service and they said I'd need to return it, but I'd have to pay shipping. The shipping cost was so high I decided against it and just bought a small cheaper mirror to sit on top instead. It frustrates me that a brand new featured collection item would have electrical problems so quickly. My old Hollywood mirror lasted five years without issues, so this was really disappointing. Then in April this year I ordered the Layla bench on the 15th and never heard back from the company about my order status even after emailing support multiple times. I ended up contacting my bank instead.

This company has the worst customer service I've ever dealt with. I bought 9 items as Christmas gifts on late November and was promised delivery within 7-10 business days, which seemed reasonable. That timeframe came and went with no shipping notification. I tried calling and emailing repeatedly but nobody got back to me. The phone line doesn't even have a voicemail setup, which is pretty unprofessional. Finally I reached someone who promised to rush my order since it was so late. I had to follow up two more times before getting a shipping notification. When my package arrived after Christmas, they said all 9 items were delivered, but I only got 1 of the 9. I called again and the person confirmed the warehouse only scanned one item.

This desk is way overpriced considering the terrible customer service and tech support. I paid over fourteen hundred dollars for the SlayStation Pro 2.0 Tabletop Vanity Mirror back in February. Assembly takes a full day and involves about a thousand pieces. The build quality is basic, honestly comparable to budget furniture stores. My mirror quit working in September, still under the one-year warranty. They told me their tech guy was on vacation and to check back in five weeks. Then they said I'm responsible for shipping the massive mirror back to them. It's been seven weeks now and the mirror still doesn't work. Their tech support is basically nonexistent and you pay out of pocket even during the warranty period.

Skip these mirrors entirely. They're just overpriced low-quality junk that doesn't hold up. Customer service is completely unhelpful.

The quality is really bad. If you need to return a vanity stand mirror, they charge you for return shipping plus a restocking fee. I wouldn't recommend ordering from them. Both the products and their customer service are subpar.

I spent two grand on merchandise and one item arrived damaged. I've emailed them repeatedly and still haven't heard anything back. Their phone doesn't work either. They seriously need better packaging and way better customer support. I'm considering going to the BBB and FTC next, and possibly taking legal action.

I had to leave a review for this company because I was really shocked by all the negative feedback online. Those reviews honestly worried me before my purchase, but I'm happy to report my experience was great. I grabbed a large mirror with lights during their sale and got about 30-40% off, ending up paying around $450. The mirror is absolutely gorgeous and worth every penny. It arrived in excellent packaging with nice foam protection around the whole thing, extra bulbs, and all the hardware needed. There was just a tiny hairline crack by the dimming switch, but it's barely noticeable. What I really appreciate is the sturdy power cord and side outlets perfect for my hair tools. The mirror is stunning and definitely worth the investment, though I probably wouldn't pay full retail if I had to do it again. Shipping via Fed Ex Ground took about a week plus a few extra days in transit, so roughly two weeks total including a holiday. Their customer service team was super responsive when I reached out with questions about the timeline. Really pleased overall.

They deserve zero stars for wasting my time and having zero real customer service. I bought something over a month ago. They sent the wrong item, and when I complained, they said they wouldn't send the correct one until I returned the wrong one first. After I shipped back the incorrect item about a week after receiving it, I had to wait for a sales specialist to get back to the office before they'd send out what I actually ordered. She claimed she double checked it. A week later the wrong item arrived again. This company is a joke. Their customer service is awful and this whole experience has been miserable. Save yourself the headache, money, and frustration.