Candlewood Hotel Company, part of the InterContinental Hotels Group, offers extended-stay accommodations across North America. On RetailCoupons.com, guests rate their experiences with this chain at 2.6 out of 5 based on 16 recent reviews. This page shows what customers have reported about their stays, from booking experiences to room conditions and staff service.
Candlewood Hotel Company Reviews
What Shoppers Say About Candlewood Hotel Company
Candlewood Hotel Company receives highly polarized reviews, with half of all ratings being one star and nearly a third being five stars, creating a deeply divided customer experience. Negative reviewers consistently report serious maintenance issues including dirty furnishings, moldy conditions, and musty odors, along with significant billing problems such as unauthorized rate increases and refund disputes. Staff conduct is frequently criticized for being unhelpful, unprofessional, and unwilling to honor reservations or resolve booking issues. The property has also been flagged for inadequate accessibility features and safety concerns including unmanaged guest behavior.
The minority of five-star reviews suggest that some guests have had positive experiences at this hotel chain, though the volume of complaints about cleanliness, pricing transparency, staff professionalism, and guest safety raises substantial concerns. Prospective visitors should carefully research specific properties and read recent reviews before booking, as experiences appear to vary dramatically and the overall rating reflects significant operational and service issues.
Customer Reviews (16)
Sorted by: Most recentThis is an outstanding Intercontinental property. Situated in the well-known Ballsbridge neighborhood, it's in a perfect spot in Dublin. The hotel has excellent transit options with buses and trams nearby, plus easy road access to get around the city. The surrounding area has lovely scenery. You'll find a fantastic on-site restaurant, a fitness center, a swimming pool, and parking options. They serve a wonderful breakfast with tons of choices. The team is welcoming and genuinely goes the extra mile to make your stay memorable. The Executive rooms are particularly impressive with their comfortable beds. This is absolutely worth staying at if you're heading to Dublin. It was truly unforgettable. Highly recommend.
I got in touch with Vijay at the InterContinental London location near the O2 arena to discuss my booking for three deluxe rooms for a concert trip with my kids to see a major artist and an overnight stay. The level of service was fantastic. He went into detail answering every single question, brought in other team members when needed, and offered to follow up personally if I had any other questions. Nothing was too inconvenient for him. That's real customer care. Most companies seem to stop caring once they've processed your payment, but this place is definitely different.
The Intercontinental in Mauritius absolutely exceeded all expectations. I can't even know where to begin, but here goes. If you're looking for a home-like atmosphere with outstanding service, incredible dining, and everything else you could want, this is your place. I loved it so much with family last year that I went back again six months later with my significant other. The presidential suite is absolutely worth booking if you can. Everything is spotless, the property grounds are stunning, and the entire visit felt like something special. The team treats you like royalty. The beach area could be better, but that won't stop me from returning next year. It was genuinely amazing. Would definitely recommend.
I booked this hotel for one night before catching a flight, and the whole experience was disappointing. Like most travelers, I woke up, took a quick shower, and headed out. When I grabbed a towel to dry off, I was horrified to see dark stains all over it. Since there was no clean towel available, I had to make do with a hand towel. Even worse, the towel had an awful smell. For a 4-star property, you'd think they could provide at least one clean towel. I know it might sound like a small complaint, but standards matter at this level. I had to rush to catch my taxi and didn't have time to complain right then. I tweeted about it later that morning and got a response asking me to email my details. I did, and their reply was generic, saying they'd keep it on file. When I asked how that actually helps me, they basically repeated that they had it on file. It became clear their social media responses are just for show.
Great hotel experience overall. The rates were fair and honestly better than expected for what we paid. My spouse and I had a really nice time here. I'd definitely suggest it to anyone looking for a solid getaway spot.
I spent three days at Intercontinental Warsaw during a work trip and overall it was a solid hotel. The team members were friendly, breakfast was great with live harp performances included, rooms were comfortable, and the amenities are top notch. The fitness facility and pool area are really nice and spacious. The pricing was reasonable, and the central location can't be beaten. Definitely worth checking out.