MGM Resorts International Reviews

Had a terrible experience with Josie. She was rude and acted like she didn't want to help. She just kept saying the same things over and over without actually trying to solve anything, and kept telling me it was my fault for not knowing how things work instead of just being helpful and fixing the problem.

Really enjoyed my time here. I brought my family and my cousin for a three day, two night stay. The employees were always courteous and spoke respectfully. My mom and I had a room on the 24th floor and my cousin was in another room on the same floor. I'm planning to come back and stay again.

The MGM at National Harbor in Maryland is where I go when I want a good time. Everything's easy and fun, which makes for great experiences! I have to give a huge thank you to Marcel from the MGM Rewards team. Seriously, someone should recognize Marcel from MGM National Harbor for doing such an amazing job. The way he helped me made me want to book more stays with MGM. Definitely five stars from me.

MGM Resorts overcharged and deceived us. My wife and I stayed from May 4 through May 10 to celebrate our first anniversary together. Check in went smoothly at first, but on Monday I had to complain about a rude bartender at the Aurora Lounge who was hassling us about our complimentary drink vouchers we got at the desk. By Tuesday, two security officers came and took me to the front desk saying there was no security deposit recorded, and they kept trying to bill me for different things each day. They even told me to leave the property. When I looked at my final bill for the whole week, they said I didn't owe anything.

Basic security failure and awful customer service. I went back to my room at The Excalibur after having dinner and found a stranger inside. The person threatened me and I saw my belongings scattered all over. He'd used the bathroom in an inappropriate way and called me by name when I walked in. I ran downstairs to get help from security and the front desk, but the customer service was really disappointing. I spent hours that night trying to get the situation handled. No one seemed to take charge or do anything useful. Eventually they told me they'd handed out a key card to this person without any ID verification or security check.

We booked a room at The Luxor for our anniversary and I couldn't believe what we found. I hadn't visited Las Vegas in several years and remembered The Luxor being really nice, so I wanted to treat us to something special. The front desk associate who helped us was super helpful and bumped us up to a tower suite, which had me thrilled. When we got upstairs and opened the curtains, I felt my heart sink. The room was filthy. Dust was all over everything, the carpet desperately needed cleaning, and the sheets were old with little pilling. The mattress felt harder than concrete. The bathroom was even worse. I thought at least the tub would be nice, but the drain was broken and probably hadn't been cleaned in forever. The shower area had mildew growing in it. The toilet looked like the previous guests didn't flush. This was hands down the dirtiest and most overpriced room I've ever paid for in a hotel. What was supposed to be a romantic getaway turned into something I wanted to wash off. I left feeling let down and disgusted.