Island Trends offers apparel and other merchandise available through their online store. This RetailCoupons.com review page aggregates customer feedback to help shoppers understand the store's reliability, product quality, and customer service standards before making a purchase decision.
Island Trends Reviews
1.7
3 reviews
What Shoppers Say About Island Trends
Created with AI, based on recent reviews
Island Trends has a very low rating of 1.7 out of 5 based on 3 customer reviews. The primary complaints center on customer service failures and shipping issues. Shoppers report unresponsive support when attempting to resolve problems, with one customer claiming the store ignored repeated contact attempts after disputing a lost return. International shipping practices have also drawn criticism, with customers reporting unexpected additional charges after checkout that were not clearly disclosed upfront. One shopper did note that the product selection was adequate and they found what they were looking for, though this positive was overshadowed by shipping delays on paid expedited options.
The store's ability to handle customer disputes and communication appears to be a significant weakness based on current reviews. Customers express concern about transparency in shipping costs and reliability in fulfilling services that were paid for in advance. The combination of poor post-sale support and shipping complications has left shoppers feeling their money was not protected, which raises red flags for potential buyers considering this retailer.
Customer Reviews (3)
Sorted by: Most recentMarcus T.Jan 20, 2024
Their selection is pretty good and I found what I was looking for. However, they completely dropped the ball on the expedited shipping option I paid extra for. That was frustrating and definitely took away from an otherwise okay experience.
Rachel M.Jul 7, 2020
Don't shop here if you value customer service. After I sent back an item, they claimed they never got it even though USPS tracking showed it was delivered right to their location. They've ignored every attempt I've made to contact them about this. It feels like they just took my money and disappeared. Really disappointed and would advise others to be careful.
James P.Dec 17, 2013
I ordered 2 shirts from this company while living abroad and went through their international shipping option. After paying the full amount including what I thought was all the shipping costs, I got a surprise email demanding an additional $50 USD just for shipping, bringing the total shipping to $76 for two shirts. They said they'd cancel my order if I didn't pay. At first I thought it was a scam, but it wasn't. I refused to pay more and reached out to both the shipping partner and the retailer to complain, but the retailer never even responded to me. It's disappointing that a company that advertises international shipping on their site would be involved in this kind of practice. I've looked it up and found out I'm definitely not alone in having this happen. This whole situation shows a lack of respect for customers.
Island Trends Review FAQ
How is Island Trends' rating calculated?
Island Trends is rated 1.7 out of 5 based on 3 verified customer reviews. RetailCoupons.com computes this average from all submitted ratings to provide a transparent overview of shopper satisfaction.
What do customers praise most about Island Trends?
According to reviews, customers have noted that Island Trends offers a decent product selection and shoppers can find items they are looking for on the site.
What are the main complaints about Island Trends?
The most common complaints involve customer service unresponsiveness when disputes arise, failure to honor paid expedited shipping options, and hidden shipping charges added after initial checkout. One customer reported that the store ignored multiple contact attempts regarding a claimed undelivered return, while another faced an unexpected $50 additional charge for international shipping after already paying $26 for shipping upfront.
Do customers recommend shopping at Island Trends?
Based on current reviews, Island Trends does not have strong recommendation ratings. With a 1.7 out of 5 rating and complaints about customer service and shipping transparency, most reviewers do not encourage others to shop here.
Should I be concerned about shipping costs when ordering from Island Trends?
Yes. Multiple reviews mention shipping issues including unexpected additional charges, particularly for international orders, and delays or failures to honor paid expedited shipping services. Review the full shipping terms carefully before checkout and consider contacting the store to clarify all costs upfront.