It's a 10 Haircare is a haircare brand offering shampoos, conditioners, leave-in treatments, and hair masks. This page aggregates customer ratings and reviews from shoppers who have purchased directly from itsa10haircare.com, providing insights into product quality, customer service, and the overall ordering experience.
It’s a 10 Haircare Reviews
2.8
5 reviews
What Shoppers Say About It’s a 10 Haircare
Created with AI, based on recent reviews
It's a 10 Haircare products themselves receive consistent praise from satisfied customers. Reviewers highlight that the shampoos, conditioners, hair masks, and leave-in conditioners deliver strong results, particularly for damaged or bleached hair. The company's customer support team is noted for being responsive, even replying to inquiries on weekends. However, the direct website ordering experience is significantly hampered by issues with their third-party shipping and logistics partner, with customers reporting missing deliveries, stolen packages, slow transit times, and a lack of company support or reimbursement when problems occur. Some customers have also reported receiving products with inconsistent formulations when ordering directly from the site.
Due to these fulfillment challenges, multiple reviewers indicate they plan to purchase It's a 10 products through retail partners rather than the official website, despite loving the actual haircare formulations. The disconnect between product quality and order fulfillment creates a frustrating purchasing experience that undermines otherwise positive brand sentiment.
Customer Reviews (5)
Sorted by: Most recentPatricia R.Jan 30, 2026
The actual products work wonderfully, but I have to warn you against ordering from their site directly. They use a delivery company that has serious issues. Look up reviews on various platforms and you'll find countless complaints about missing deliveries and stolen packages. It's A 10 provides zero support or reimbursement when items disappear. You're left to file a police report yourself, which frankly never leads anywhere since law enforcement won't prioritize missing shipments. The company doesn't seem to care about these problems at all. I'm really disappointed in their choice of delivery partner and how they handle these situations. Stick with other retailers if you value actually receiving your order.
Rachel B.Dec 5, 2025
I bought the Leave-In Conditioner straight from the company website, but the order got shipped through a third party. When it arrived, the formula was way too thin and basically impossible to use properly. My hair felt terrible after applying it, nothing like the clean and soft results I've gotten from the authentic version I've been buying at department stores for years. I reached out to report the quality issue, but the company refused to help and pointed to their no-returns policy. This is really misleading marketing if they're not standing behind products sent from their own site. The whole thing feels shady. My advice is to check what you're getting when it shows up, especially with third party fulfillment arrangements. Honestly, you're better off shopping at department stores where the quality control is more reliable.
Michelle T.Sep 14, 2023
The actual products themselves are fantastic. The problem is with their shipping partner. It's A 10 partnered with a third party logistics company that moves at a snail's pace. I'll keep buying these items because they work great, but I'm probably going to find them elsewhere instead of ordering straight from the website. The shipping company they chose has tons of negative feedback online about slow delivery times, and honestly customers regularly wait over 10 days for shipments. It's A 10 really should have looked into this company's reputation before signing on with them.
Amanda K.Jul 18, 2023
A friend shared her set with me and I was absolutely blown away. We're talking shampoo, conditioner, hair mask, and leave-in conditioner all working beautifully together. My hair is naturally super thick, and even though I didn't need to use much product each time, the results were incredible. My badly bleached hair bounced back faster than I expected.
Jennifer M.Oct 26, 2022
Their customer support team is incredibly responsive. I purchased a new product that just wasn't the right fit for me, even though I'm a huge fan of their Miracle Leave-in Conditioner. When I emailed them on Saturday, I was shocked to get a reply the same day instead of waiting until Monday. Later, after sending the item back (which took me a little longer due to health reasons), I reached out again outside regular hours since I didn't have confirmation it arrived. They responded immediately and processed my refund without any hassle. The whole experience really impressed me. Their support is top-notch and I genuinely believe in both their product quality and their pricing.
It’s a 10 Haircare Review FAQ
What is the average rating for It's a 10 Haircare?
It's a 10 Haircare is rated 2.8 out of 5 based on 5 customer reviews collected from shoppers who purchased through itsa10haircare.com.
What do customers praise about It's a 10 Haircare products?
Customers consistently report that the actual haircare products work exceptionally well, with particular praise for visible results on damaged and bleached hair. Reviewers highlight that the shampoo, conditioner, hair mask, and leave-in conditioner formulations deliver noticeable improvements in hair texture and health. The company's customer support team is also commended for responsiveness and weekend availability.
What are the main complaints about ordering from It's a 10 Haircare?
The primary complaints center on the third-party shipping and logistics partner used by the company. Customers report missing deliveries, stolen packages, extremely slow shipping times, and a lack of support or reimbursement from It's a 10 when these issues occur. Some shoppers have also noted inconsistent product formulations when ordering directly from the website.
Do customers recommend buying directly from itsa10haircare.com?
While customers love the products themselves, several indicate they no longer purchase directly from the website due to shipping partner issues. Instead, they plan to buy It's a 10 products through retail partners to avoid the fulfillment problems associated with the brand's direct site ordering.
How are these reviews collected and rated?
These reviews come from customers who purchased It's a 10 Haircare products directly through itsa10haircare.com. Ratings are submitted on a scale of 1 to 5 stars, and all reviews displayed on RetailCoupons.com are based on verified customer feedback.