JibJab offers digital greeting cards and personalized e-cards for occasions like birthdays and holidays. This RetailCoupons.com page aggregates customer ratings and reviews to help shoppers understand what to expect from the service, including insights into billing practices and customer support experiences.
JibJab Reviews
2.0
24 reviews
What Shoppers Say About JibJab
Created with AI, based on recent reviews
JibJab is rated 2.0 out of 5 by 24 shoppers, with a highly polarized customer base. The primary complaint across multiple reviews centers on unexpected and recurring charges. Shoppers report being charged monthly or annually without clear communication, difficulty canceling subscriptions, and charges continuing even after account closure or card replacement. Several reviewers describe the billing practices as deceptive, citing hidden upgrades to yearly plans and lack of transparency during signup. A smaller group of satisfied customers praise JibJab's customer support team for resolving billing disputes when contacted, with representatives demonstrating genuine effort to investigate issues and process refunds promptly.
The most concerning pattern involves long-standing unauthorized charges. Multiple reviewers discovered years of annual charges on inactive accounts created a decade prior, suggesting either poor account management systems or inadequate communication about subscription terms. While some customers successfully obtained refunds after disputing charges, the need to contact support to reverse unwanted transactions appears to be a common experience. Potential customers should carefully review subscription terms before purchase and monitor their accounts closely for unexpected billing.
Customer Reviews (24)
Sorted by: Most recentMichelle T.Dec 25, 2020
The videos created through this service are really funny and I've been a customer for several years now, using them for both family and work events. They always get great reactions every time. The company itself is also pretty responsive to customers too - when I emailed them with a question, they got back to me within a few hours, and this was even on Christmas day! Would definitely suggest checking them out.
Vincent K.Dec 23, 2020
The cards are entertaining and unique, and you get to add your own pictures which end up in the animations themselves. I've been using this for several years now and think it's worth trying out.
Sophie G.Apr 18, 2020
I have to say, reading some of the negative feedback here really surprised me because my experience was completely different! I'm typically not one to write positive reviews; like most people I'm quicker to complain when something goes wrong. But two weeks back I made a really cute Easter greeting using this site without fully realizing there'd be an annual subscription attached. When around twenty pounds disappeared from my account, I sent them a message asking for my money back, expecting all the typical runaround. Instead, someone named Morgan from their customer service team verified my details and emailed me to say the full refund had already been applied. I checked and the money was back. They also asked if there was anything they could improve about their service. Honestly it couldn't have gone better. I'm genuinely impressed and really pleasantly shocked. Great job.
JibJab Review FAQ
What is the average rating for JibJab and how many reviews does it have?
JibJab is rated 2.0 out of 5 based on 24 customer reviews on RetailCoupons.com. The ratings are heavily skewed, with 71 percent one-star reviews and 21 percent five-star reviews, indicating sharply divided customer experiences.
What do customers praise about JibJab?
Customers who rate JibJab highly specifically commend the customer support team for responsiveness and problem-solving. Reviewers report that support representatives investigate billing issues thoroughly and process refunds promptly when customers contact them with disputes.
What are the main complaints about JibJab?
The dominant complaints involve unexpected and recurring charges. Customers report being charged monthly or annually without clear communication, difficulty canceling subscriptions, hidden upgrades to yearly plans during checkout, and most significantly, charges continuing on inactive accounts for years without customer awareness. Several reviewers describe the billing model as deceptive or predatory.
Do customers recommend JibJab?
Customer recommendations are split. Those who experienced billing issues but successfully resolved them through support tend to upgrade their ratings slightly, though they still recommend others be cautious. However, customers unable to stop recurring charges or unaware of long-standing unauthorized billing advise against using the service and explicitly warn others not to provide payment information.
How can I write a review of JibJab on RetailCoupons.com?
To share your JibJab experience on RetailCoupons.com, you can submit a review by clicking the review submission section on this page. Include details about your experience with the service, billing practices, customer support interactions, and your overall satisfaction to help other shoppers make informed decisions.
Looking for JibJab coupons?
View JibJab Coupons
20 active codes right now. Save before you check out.