Jos. A. Bank Clothiers Reviews

Brian at the Summit Mall location in Fairlawn Ohio provided outstanding service. He did an amazing job managing multiple customers at once, helping me get fitted for a suit while also assisting a grandfather with a tuxedo fitting. I have a lot of respect for people who work hard and maintain a positive attitude. By the way, the suits themselves are excellent too! Thank you so much!

Absolutely horrible. Do not shop here. I placed an order for a tuxedo jacket, French tux shirt, and tie. When the jacket finally showed up, it was clearly dusty and something was obviously wrong with it. The sleeves were stitched incorrectly. I had my son try it on to confirm, and it was unmistakably a used jacket with defective sleeves that went the wrong direction. At this point I just want my money back. I will never return to this company. The dishonesty is appalling. Whoever packed this disaster absolutely knew what kind of condition it was in. There's no excuse for this kind of behavior.

I've purchased several suits, shirts, and pants from Jos A Bank at the store. Recently I needed a shirt for an event, found one I liked in the store, but they didn't have my size in stock. The sales associate offered to order it for me and I double-checked the size before placing the order. When it arrived, it was the wrong size. I called customer service and was told I'd have to return it to the store for a refund, then place a new order and pay for shipping again. The replacement arrived today with a huge cut in the collar area, like someone had sliced through the packaging. When I contacted them about this damage, they said there was nothing they could do and I'd have to return it to the store for a refund. The nearest store is 45 minutes away, and my event is tomorrow. Now I'm scrambling to find a third shirt and I have to drive 45 minutes round trip just to return their mistakes. I told an employee I won't be coming back because their customer service and attention to detail are both seriously lacking.

I found a beautiful patchwork wool hat on their website that I really wanted. Because I loved it so much, I also ordered three more items. However, what arrived was a black wool hat that was only partially wool, not the patchwork 100% wool item I selected. When I complained, they made me out to be the problem. I even provided photos from my delivery notifications showing exactly what I ordered versus what I got. Since they only had one color available, there was no excuse for sending the wrong item. But they insisted I go through a lengthy return process anyway. This was my first and last time dealing with this company.

They shipped someone else's order to my address and then refused to send me the correct items until they had the wrong shipment back. They wouldn't even set up a FedEx pickup from my house. I asked to speak with a manager and was told he would call me that day. I never heard from him. Instead I got an email saying they tried reaching me, but I had my phone with me the whole time and there were no missed calls. The email also just had a tracking number for half my order. I had been a loyal customer for a long time and this was really disappointing.

I recently ordered three shirts from Jos A Bank. Two of them arrived correctly, but the third shirt was sent in the wrong size. I contacted them about exchanging it for the right size, but instead of sending me the correct one, they just credited my account. This is not the kind of service you want from a clothing retailer. Very disappointing all around.

I wear suits regularly and have quite a collection. Since my daughter's wedding was coming up, I needed a new suit to match her color scheme. After looking at different options, I decided to go with Jos. A Bank since they had such a great reputation. I was eager to try them out for the first time. I found a suit I liked but knew it needed some tailoring work. Here's where things went downhill. The alteration costs were shocking and nearly doubled what I paid for the suit itself! Still, I went through with it. When I picked it up, the waist had been altered way too much and the fit was completely off. I brought it back and the seamstress agreed it was wrong. Since the wedding was approaching fast, I confirmed they could fix it in time. They promised just a couple days and said they'd call when ready. A week and a half later, my wife happened to stop by the store and discovered they couldn't even locate my suit. After searching everywhere, they finally found it, but nothing had been done to fix it.

I spent nearly half an hour carefully picking out clothing items and submitted my order with a confirmation that said everything was approved. Then 36 hours later, an email arrived canceling my entire order. There was no explanation provided, no apology, and no offer to give me a discount on future purchases. Nothing. That's incredibly frustrating and disappointing.

The staff here can be really snobbish and rude. When customers walk in, they just stand there staring and pretend you don't exist.

I ordered two shirts on the 22nd with a promised delivery date of the 31st from the local store. More than three weeks passed and I still didn't have them despite visiting twice and getting excuses each time. I requested a refund and was denied. Only after the store manager called the company was I told a refund would be mailed within three days. As of early December, I still haven't received it. While there, I noticed two suits that had been sent to the wrong location. On the positive side, the store does have some attractive clothing available and there's one helpful sales associate and a good tailor who did excellent work on my previous pants purchases.