Kajabi is an all-in-one platform designed for course creators and online business owners, offering tools for course hosting, community building, email marketing, and customer management. This page aggregates verified shopper ratings and reviews to help you understand what existing customers experience with the platform's features, support, and service.
Kajabi Reviews
4.0
20 reviews
What Shoppers Say About Kajabi
Created with AI, based on recent reviews
Kajabi receives polarized feedback from shoppers, with 20 reviews split between strong advocates and frustrated users. Supporters praise the platform for delivering comprehensive business support beyond what is advertised, describing it as a dedicated partner for business growth. However, a significant portion of reviewers report serious technical and billing issues, including failed payment processing that prevents free trials from functioning properly, removal of manual subtitle capabilities for videos, and concerns about charges being applied despite advertised free trial periods. Several reviewers also cite problems with incomplete feature integration following the company's acquisition of community tools.
The platform's core appeal lies in its all-in-one approach for course creators, but the recurring complaints center on implementation failures and billing practices. Prospective customers should carefully review the free trial terms and test payment processing before committing, as multiple reviewers specifically flagged billing issues as a major concern. The polarized rating distribution suggests that user experience may vary significantly depending on individual use cases and recent account history.
Customer Reviews (20)
Sorted by: Most recentNicole K.Oct 14, 2025
This platform keeps pushing my business further than I ever thought it could go and they're constantly rolling out new features that help me work smarter.
Rebecca T.Oct 13, 2025
Following up on a previous complaint about our academy's experience. After reaching out as instructed, we heard absolutely nothing back. This silence just confirms what we already knew from before. Our entire account got shut down with zero warning or explanation. We lost all our student data and weeks of course setup work. We've had to start over completely on another platform with no help or clarity from them. It's really upsetting for a company claiming to support creators. We genuinely wanted them to fix this or at least explain why it happened, but after multiple weeks of silence, there's been zero response. I'm sharing this because it matters. Other business owners should know that this platform can take away everything overnight and you'll have no way to get answers or work things out.
Marcus W.Oct 10, 2025
Hands down the smartest choice I made for my business. It's an all-in-one solution that keeps getting better and smarter, always staying ahead of what you need.
Daniel M.Sep 25, 2025
This platform is incredible. For anyone building a digital brand or running an online venture, it's basically the perfect solution. You can build and maintain your site, foster community spaces, roll out training programs and so much more. The features they pack in mean you can drop all those other apps and services you've been juggling and just use one. And they never stop adding new features and making improvements. Plus you get a helpful crew of makers cheering you on and customer service that actually responds. It's honestly a no brainer.
Anthony F.Aug 4, 2025
Absolutely love this service, it completely turned my life around. Trying to make money through social media alone was a real struggle but combining it with this platform totally transformed my income and how I do business.
Michael C.Jul 5, 2025
Honestly, everything here is wonderful, straightforward and seamlessly connected! Running my coaching business is simple yet really effective. Been a member for 13 years and I promise you'll be thrilled!
David H.Jul 5, 2025
Everything about this platform is fantastic, super user-friendly and well put together! I'm able to manage my coaching business without any headaches and it's really powerful. I've been using it for 13 years now and you're going to absolutely love it!
Trevor J.Mar 24, 2025
I'm really happy with this platform because it covers pretty much everything I need to manage my business, including my podcast and mailing list. Would be nice if the podcast page design had more customization options and if they had automatic transcription built in, but otherwise it's a fantastic tool overall.
Kajabi Review FAQ
How is Kajabi's rating calculated on RetailCoupons.com?
Kajabi is rated 4.0 out of 5 based on 20 verified customer reviews. The rating reflects the average of all submitted reviews, which currently show a distinct split between 5-star and 1-star experiences with no middle-ground ratings.
What do customers praise most about Kajabi?
Positive reviewers consistently highlight that the platform delivers more value than advertised, with several noting it functions like having a dedicated support team or business partner. Users appreciate the comprehensive all-in-one functionality for managing courses and growing their businesses.
What are the main complaints about Kajabi?
The most frequent complaints involve billing issues (charges applied despite advertised free trials), failed payment processing that disrupts customer free trial experiences, technical problems with recently rolled out updates, and loss of functionality like manual video subtitle capabilities. Some reviewers also report poor integration of features following the company's acquisition of community tools.
Do customers recommend Kajabi?
Recommendations are divided. Satisfied customers express strong confidence in the platform, but a substantial portion of reviewers explicitly warn others to avoid it, citing billing practices and technical reliability as deal-breakers. Prospective users should thoroughly test the free trial and verify billing terms before purchasing.
How can I write a Kajabi review on RetailCoupons.com?
RetailCoupons.com welcomes detailed reviews from customers who have used Kajabi. Share your honest experience with the platform's features, support, and service to help others make informed decisions. Include specific details about what worked well or what fell short.