Keto Mojo sells blood glucose and ketone testing meters and related test strips designed for people following ketogenic diets and managing blood sugar levels. This page aggregates independent shopper reviews and ratings for Keto Mojo products sold through keto-mojo.com, helping potential customers understand real user experiences before making a purchase decision.
Keto Mojo Reviews
1.7
18 reviews
What Shoppers Say About Keto Mojo
Created with AI, based on recent reviews
Keto Mojo's blood glucose and ketone testing devices have generated significant dissatisfaction among shoppers, with 18 reviews averaging 1.7 out of 5. The primary complaints center on accuracy issues, with customers reporting inconsistent readings compared to other meters and results that diverged substantially from actual blood sugar levels (leading some to hospital visits). Additional recurring problems include test strip quality and shelf-life concerns, with shoppers reporting strips that expire within 3-11 months of purchase despite the company's stated 3-12 month expiration range, and strips that fail to function properly even before expiration. Customer service represents another major pain point, with customers reporting unresponsive support, unreturned emails and voicemails, and the company's refusal to honor its stated lifetime warranty despite extensive documentation provided by customers.
A small percentage of reviews (approximately 12 percent combined) give the products three stars or higher, suggesting minimal positive sentiment overall. The pattern of complaints indicates longstanding issues, as some dissatisfied customers report using Keto Mojo products since 2019 and witnessing service degradation over time. The company's warranty policies and customer support responsiveness appear to be points of particular frustration for loyal customers who feel abandoned after years of use.
Customer Reviews (18)
Sorted by: Most recentDaniel R.Sep 29, 2024
My meter won't properly save meal tags because the before meal option is missing and it won't keep custom tags I make myself. I end up having to go in and manually tag every single result in the app one by one. Is the device broken? They don't seem concerned. They never offered a replacement. They just stopped emailing me to avoid dealing with the problem. They keep repeating the same responses while I keep sending the same information back.
Patricia S.Apr 9, 2024
Way overpriced. They should ask you upfront which strips you need instead of just giving you 10 and then charging 50 euros for a 60 pack, which is ridiculous. I can't return it since I already opened it.
James L.Jan 12, 2024
The original meter worked okay, but they discontinued it and pushed me to buy the newer version. The problem is the new strips cost a lot and the upgraded meter still hasn't shown up. Their customer support has been pretty unhelpful through all this. I'm planning to request my money back unless they actually do something about it soon.
Elena V.Aug 15, 2023
My 60 strip kit came with an expiration date that's way too short, only a few months out. I won't be able to finish them before they go bad. I asked about a return or partial refund but their customer service person basically dismissed me and said three months is normal. I'm done trying to work with them and I'm switching to a different brand. There are plenty of other options out there. They also slapped on an extra VAT charge on top of the advertised price which was supposed to include it for EU customers. Just not a good fit for the European market.
Lisa M.Jan 8, 2022
After getting an update, the meter now takes 3-4 minutes to send data to my phone, which is super slow. The accuracy has tanked too. Skip this one.
Steven G.Jul 19, 2021
Disappointing customer service. When your meter reads the control solution inaccurately, they'll have you do more testing using your actual strips. Once they average the results and it technically falls within range (though barely at the higher end), they'll give you a store credit instead of new strips or a refund. So if the service sucks and you don't want to deal with them anymore, you get nothing out of it. Even when the founder gets involved, he just sends a rambling video about gift cards instead of actually helping. It's frustrating.
Kevin N.May 4, 2021
DO NOT BUY and DO NOT SWITCH TO THEIR NEWER METER. I bought 2 Keto-Mojo meters plus a Bluetooth connector with a "LIFETIME" warranty guarantee. But they broke that promise by discontinuing the old meter and strips, making my devices worthless. I want my money back for both meters and the accessory.
Keto Mojo Review FAQ
What is Keto Mojo's average rating on RetailCoupons.com?
Keto Mojo is rated 1.7 out of 5 based on 18 customer reviews on RetailCoupons.com. The majority of reviews (67 percent) are one-star ratings, indicating widespread dissatisfaction among shoppers.
What are the most common complaints about Keto Mojo products?
Customers repeatedly report three main issues: accuracy problems with glucose and ketone readings that differ from other meters or actual blood sugar levels, test strips with very short shelf lives (expiring in 3-11 months from purchase) that sometimes fail to work properly, and poor customer service including unresponsive support staff and the company's refusal to honor its lifetime warranty despite customer documentation and requests.
Do customers recommend Keto Mojo?
Based on the review ratings, the vast majority of customers do not recommend Keto Mojo. With 67 percent one-star reviews and only 6 percent five-star reviews, current and former customers express strong dissatisfaction with both product performance and company support.
Are there any positive aspects mentioned in Keto Mojo reviews?
Among the available reviews, there is minimal positive feedback. The few reviews rating the products two stars or higher tend to focus only on specific features rather than endorsing the overall product. The overwhelming majority of feedback is negative regarding accuracy, reliability, and customer service.
How can I write a review for Keto Mojo on RetailCoupons.com?
If you have purchased from Keto Mojo, RetailCoupons.com welcomes your honest review. You can share your experience with product performance, accuracy, customer service, shipping, test strip quality, and shelf life to help other shoppers make informed decisions. Your detailed feedback, including specific issues encountered and customer service interactions, is particularly helpful to potential customers.