Kosas Cosmetics Reviews

Problems With International Order Ordering straight from their site for the first time (used to buy from an overseas retailer but their stock is constantly gone now). I paid upfront for all duties and taxes, but they didn't document any of that on my paperwork. The receipt only showed the product cost. So when it landed at my destination, I had to pay it all over again. I tried phoning and emailing their support but nobody got back to me. Feels like they pocketed what I paid for customs. Now I've ordered some things elsewhere and even that's been disappointing. Quality problems right out of the box, stuff deteriorating after just a few months of using it according to directions. They're way too pricey for what you're getting. Plenty of other options available that are better.

First Time Ordering Was a Nightmare This was my first time purchasing directly from them (I used to order from a trustworthy European retailer, but they're constantly out of stock now). I paid for duties and taxes upfront, but they didn't note that on the paperwork with my shipment. They only listed what I paid for the actual items. So when the package landed in my country, I had to pay everything again. I tried calling their customer service and emailed them too, but got no replies from anyone. I honestly think they kept the money I sent for taxes. Since then, I've ordered some of their items from other sites and the quality has been disappointing from day one, falling apart after a few months even though I use things the way they recommend. This brand is overrated and way too pricey. There are way better alternatives out there now.

Quality Issues and Short Lifespan I've gotten 4 items from this brand. One was a pale bronzer that reeked like spoiled oil when it showed up. They told me that's just what natural makeup smells like and I wasn't familiar with it yet. It went straight in the trash. The rest of the stuff seemed fine at first and worked okay, but every single item fell apart in under 4 months. Unless you go through makeup like crazy, using it twice daily every day, you're probably going to have the same problem. I even refrigerated one thing and it still went bad before the 4 month mark.

Bad customer service - I'd recommend buying from retailers like Sephora or Nordstrom instead since they have way better return policies. I bought something directly from their site and tried to start a return just 2 days after it arrived. Nothing from email, nothing from text, and the phone line just goes to voicemail. Their chat feature doesn't even work, so there's basically no way to get in touch with anyone. I took a chance on a foundation during their sale, but the scent is overwhelming (smells like acetone). I've liked their concealer in the past so I wanted to try the foundation, but it just wasn't for me. Shopping at a store is way safer because they actually care about customer feedback and handle returns properly.

Don't Waste Your Money Here Skip this place entirely. There's nobody actually working there and nobody answers calls or replies to messages.