Leam Roma is an Italian luxury fashion retailer offering designer brands and collections. This page shows what shoppers who bought from Leam Roma say about their experiences, including ratings, reviews, and common feedback about product quality, shipping, and international ordering.
Leam Roma Reviews
2.3
3 reviews
What Shoppers Say About Leam Roma
Created with AI, based on recent reviews
Leam Roma shoppers report highly polarized experiences. One satisfied customer praised fast DHL delivery, accurate product descriptions, and quality luxury items like Dolce & Gabbana pieces, noting this was a repeat purchase. However, the majority of reviewers reported serious issues: a customer experienced a snapped heel on a nearly 1000-euro pair of The Attico boots and said Leam refused responsibility, while another faced unexpected tax and customs charges when ordering from the UK and returning to Italy, compounding the final cost significantly.
With only three reviews, the rating distribution is volatile, though the pattern suggests potential quality control and customer service concerns alongside hidden fees for international shoppers. The single five-star review indicates that some orders arrive as described, but the two one-star reviews reflect product durability and pricing transparency problems that may deter international buyers.
Customer Reviews (3)
Sorted by: Most recentRachel M.Dec 29, 2025
I purchased a pair of The Attico boots for nearly 1000 euros and decided to wear them to work. Unfortunately, the heel snapped right before my morning meeting, forcing me to leave the office for an emergency cobbler visit to salvage my day. When I reached out to Leam for assistance, they refused to take responsibility and tried to blame the manufacturer instead. They then made the absurd claim that getting the shoes repaired would somehow cancel my consumer protection rights under EU law, which is completely false. The store has an impressive range of designer items, but their customer service is terrible when products arrive defective. All I received were generic, unhelpful responses that did nothing to resolve the situation. Buyer beware if you're counting on any support when their merchandise fails.
James T.Nov 12, 2025
Think twice before ordering if you're in the UK. When I placed an order, I ended up getting hit with unexpected tax fees on top of my purchase total. Then when I tried to send the item back to their base in Italy, I got charged additional customs taxes by the Italian side. I've ordered from plenty of international retailers in the past, like other high end sites, but I've never seen such outrageous hidden charges pile up like they did with this order. It's frustrating and definitely changes how you feel about the overall cost.
Patrick K.Oct 19, 2024
Really pleased with my recent order from LEAM. Got a Dolce & Gabbana hoodie delivered super fast via DHL and everything was exactly as described. The fit is spot on and the quality is great. This is actually my second purchase from them, and I grabbed some Dolce tees back in the summer that were equally fantastic. Haven't experienced any issues at either time, which is why I'm a bit surprised to see they get lower ratings elsewhere. Honestly, they've earned my recommendation and I'd definitely shop with them again.
Leam Roma Review FAQ
How is Leam Roma's rating calculated?
The rating of 2.3 out of 5 is based on 3 customer reviews. The distribution shows 67 percent one-star reviews, 33 percent five-star reviews, and no middle ratings.
What do shoppers like most about Leam Roma?
Positive reviewers highlight fast international shipping via DHL, accurate product descriptions, genuine luxury items from brands like Dolce & Gabbana, and good quality fit and materials.
What are the main complaints about Leam Roma?
Shoppers report product durability issues (such as snapped heels on expensive boots), unresponsive customer service when addressing defects, and unexpected additional taxes and customs charges for UK and international orders, particularly on returns to Italy.
Do shoppers recommend ordering from Leam Roma?
Recommendations are divided. Repeat customers who received products as described have been satisfied, but international shoppers should be aware of potential hidden fees and the reported challenges with returns and customer service regarding product defects.
How can I write a review of Leam Roma?
RetailCoupons.com welcomes detailed reviews of your Leam Roma experience. Include information about product quality, shipping speed, customer service response, and any unexpected fees or issues to help other shoppers make informed decisions.
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