Level Lock manufactures smart home door locks designed to integrate with existing door hardware and provide keyless entry through mobile devices and proximity features. This page aggregates customer ratings and reviews to help you understand real-world performance and reliability before purchasing.
Level Lock Reviews
2.4
20 reviews
What Shoppers Say About Level Lock
Created with AI, based on recent reviews
Level Lock products receive consistently negative feedback from shoppers, with 2.4 out of 5 by 20 reviewers. The most common complaints center on reliability and functionality: units jam frequently, become unresponsive, experience rapid battery drain, and fail to perform their core functions like remote access and proximity-based unlocking. Multiple reviewers report unexpected lock behavior, late or incorrect alerts, and features like Tap to Go and Home Key that rarely work as intended. Customer support, while described as friendly, appears unable to resolve fundamental hardware and software issues. Several shoppers express regret over their purchases and would not recommend the product to others.
While a minority of reviewers give higher ratings, the overwhelming majority report that Level Lock fails to deliver the convenience and peace of mind expected from a smart lock. Common frustrations include three-minute time windows for touch functionality, inability to integrate digital keys with iPhone Wallet, troubleshooting that consumes dozens of hours, and in one case, a lock that opened by itself. The product's aesthetic appeal is occasionally mentioned as a positive, but poor reliability consistently outweighs any design benefits in shoppers' overall assessment.
Customer Reviews (20)
Sorted by: Most recentRachel H.Apr 17, 2022
My professional locksmith installed this lock, but it constantly jams. The support team made me run endless tests, requiring me to take apart the mechanism twice, and every single test showed the jamming issue. Instead of sending a replacement, they kept asking for more tests that didn't make sense. Every test meant disassembling the whole thing again. They could've just provided all the tests at once. Eventually I gave up fighting with them. Feels like they're avoiding any real responsibility here. Going with a Nest lock instead, and my other door with Nest hasn't caused any trouble.
Jennifer P.Jul 31, 2020
Level is just mediocre. The Bluetooth connection feels unreliable and takes forever sometimes, so HomeKit takes ages to show the current lock status before I can use the app to lock or unlock. With HomeKit automations, you have to approve everything, so it's not truly hands-free - honestly a regular key is faster at this point. Voice commands to Siri are nice in theory, but your phone needs to be unlocked first, so that's not really hands-free either. I get that some limitations come from Apple's HomeKit security approach, but the Level app is missing features so you're stuck using HomeKit instead. My other smart lock beats this one because it has WiFi, a physical keypad, and a better app. For the cost, you're just not getting good value.
Sarah M.Jul 27, 2020
Cool concept but... It'd be way better with WiFi capability. Having to wait for the Bluetooth connection to establish each time gets annoying pretty quickly. Other than that, I'm happy with it.
Christopher G.Jul 27, 2020
Good option so far. The cylinder sizes weren't compatible with my lock, but their support team got me the correct one without any problems. Setup was straightforward. Would love to see more options in the app settings. Auto-unlock when you get close to the door would be perfect, or just something that speeds up the unlocking process through the app.
Thomas B.Jul 27, 2020
Great Great lock. I installed three of these when we renovated our new house. Haven't needed to pull out an actual key once. One drawback is the lock won't unlock automatically as you approach with your phone or smartwatch. Other than that it's basically the perfect lock.
David K.Jul 27, 2020
Does what it's supposed to do but would benefit from Alexa support! Or honestly even just IFTTT compatibility would help. Plus the app sometimes doesn't register when the lock is actually being opened or closed.
Robert M.Jul 27, 2020
Really like this lock! Would just prefer better integration with my HomePod. Whenever I use Siri, it makes me verify using my iPhone first.
Michael D.Jul 27, 2020
This is a truly great product! I really enjoy the features it offers. The fact that it barely shows on the door is awesome. Sometimes it's a bit sluggish though. Should always be quicker to unlock with your phone than digging for your keys. It would also be cool to set up automatic functions based on which person's phone is nearest. My wife doesn't want the door auto-locking like I do. Really love this product overall and once they push out some updates it'll definitely be five stars for sure.
Amanda T.Jul 27, 2020
Fantastic lock. Exactly what I was looking for. Works with stuff I already had. It sits invisibly on the deadbolt and operates without any issues. Only wish it could sync through WiFi rather than relying on HomeKit and Bluetooth. The aesthetic is way better than August or similar brands since there's no big clunky piece sticking out on the outside of the deadbolt.
Level Lock Review FAQ
How is Level Lock's rating calculated?
The 2.4 rating is the average of all verified customer reviews on RetailCoupons.com. It reflects feedback from 20 shoppers across all products in the Level Lock line.
What are the most common complaints about Level Lock?
Shoppers most frequently report mechanical jams, unresponsiveness, unexpected lock behavior, fast battery drain, and proximity features that function inconsistently or stop working after short periods. Several reviewers also note that customer support, while polite, cannot resolve underlying product defects.
Do customers recommend Level Lock?
Most reviewers explicitly state they would not recommend Level Lock to others. Several express regret over their purchases and report spending excessive time troubleshooting issues that persist despite warranty claims and extensive customer support contact.
Are there any positive aspects mentioned in reviews?
Some reviewers acknowledge that Level Lock has a clean, attractive appearance and appreciate the customer support team's friendly demeanor. However, these positives are consistently overshadowed by functional failures and reliability concerns.
How can I write a review of Level Lock on RetailCoupons.com?
After purchasing from Level Lock, you can share your experience by submitting a review on RetailCoupons.com. Include details about reliability, ease of use, customer service, and whether you would recommend the product to help other shoppers make informed decisions.