LiftMaster manufactures and sells garage door openers and gate operators for residential and commercial applications. This page aggregates verified customer ratings and reviews from shoppers who have purchased LiftMaster products or used their customer service, helping prospective buyers understand real user experiences with the brand's equipment and support.
LiftMaster Reviews
1.7
19 reviews
What Shoppers Say About LiftMaster
Created with AI, based on recent reviews
LiftMaster receives overwhelmingly negative feedback from shoppers, with 1.7 out of 5 by 19 reviewers. The primary complaints center on warranty coverage limitations (the company interprets coverage based on original purchase dates rather than when customers acquire products), product reliability issues (units failing within or shortly after warranty periods), and poor customer service experiences (long hold times, delayed refunds, slow parts delivery, and staff that seem unhelpful or disengaged). Reviewers report needing repeated service calls and having to purchase replacement parts out of pocket despite warranties, and describe intentionally delayed service fulfillment by the company.
A small minority of shoppers gave five-star ratings, though their positive feedback is not detailed in available reviews. The broader pattern suggests significant quality and service issues that have worsened in recent years according to reviewers. The company's warranty terms appear to frustrate customers most, particularly when coverage denials occur due to technicalities around purchase dates or when labor costs fall outside warranty scope despite parts being covered.
Customer Reviews (19)
Sorted by: Most recentGeorge B.Aug 5, 2025
Spent nearly thirty-five minutes on the phone with tech support trying to figure out where the battery is on my LiftMaster Elite unit. The person on the line had no clue and couldn't help at all. I even sent them pictures of the labels from my opener and they still couldn't point me in the right direction. I hung up and called back for another rep who spent twenty minutes with me but was equally useless. It's frustrating that people working in tech support don't actually know anything about these garage door openers. I hope someone at the company reads this and realizes that the two reps I spoke with were completely unhelpful.
Nicholas J.Feb 12, 2025
This company prioritizes money over everything else. Working for a distributor that carries their products, I can tell you we mainly stock them because customers request them. They're really low quality across the board. They've seriously hurt the gate opener industry.
Victoria F.Feb 1, 2025
The 8500w model is absolutely terrible. The door bounces back constantly, so you have to wait and watch to make sure it actually stays closed before you drive away. There's no way to adjust the sensitivity manually, and good luck getting help from their tech team. My wife and I basically have to coordinate our schedule to get in and out of the garage because we can't rely on the door to work properly. Skip this product if you want to avoid headaches.
Sandra B.Dec 26, 2024
Got a complete garage setup installed three years ago using LiftMaster equipment. Since then, it's been nothing but problems with the door not opening or closing properly when it should. I've already put about five grand into this whole thing with three service visits. Today alone I paid a thousand dollars to have all the electronic and electrical parts replaced after just three years. This is ridiculous. LiftMaster should be ashamed of the quality they're putting out.
Eric W.Aug 15, 2024
Keir and Luke installed a ramp for us and did fantastic work. Their service was excellent and the job got done quickly without any disruption to our shop. Great effort by both of them.
Nathan D.Aug 15, 2024
Keir and Luke did an excellent job installing a ramp for us. The service was fantastic and they got everything set up quickly with barely any disruption to our workspace. Really professional work.
Robert H.Jun 30, 2024
The wifi-enabled garage door opener has been a nightmare since I got it. The app doesn't work right and they haven't bothered fixing it in the last five years. When it actually connects, it's fine, but getting it connected is the real problem. The instructions are wrong and outdated. I called support and they were useless. It's been two weeks and still can't get it back online. My garage is heating up to 115 degrees which makes this even worse. I spent nearly thirty years in IT and have tried everything, but this keeps happening whenever I need to reconnect. Why not provide actual troubleshooting guides that are specific to my model and actually work?
Marcus T.Jan 12, 2024
Had a residential opener that was seven years old. The control module quit working and I wasn't sure what the issue was. Called them up and they got back to me within five minutes. We figured out the problem together in about ten minutes. They sent me a replacement module at no charge, I installed it, and everything works perfectly now. These folks really stand behind their stuff. Very happy with how they handled this.
Sarah M.Oct 16, 2022
The opener was installed and working properly, but then came the wifi setup which should have been simple and quick. Unfortunately, it turned into a frustrating ordeal. After trying multiple times, the unit just wouldn't connect to my network. I work in IT with certifications in network systems and software, so I've already ruled out the usual suspects. After having trouble getting it connected to my wireless network, I had to reach out to support. I gave them my account number and explained the issue. During setup, the opener connects fine to my phone via direct connection, but once I enter my network password and wait a few minutes, it fails to connect. This happened repeatedly with the same result. Following a lengthy conversation, the support agent basically told me the unit wasn't compatible with my network setup.
LiftMaster Review FAQ
What is LiftMaster's average rating on RetailCoupons.com?
LiftMaster is rated 1.7 out of 5 based on 19 customer reviews. The rating distribution shows that 74 percent of reviews are one-star, 11 percent are two-star, and 16 percent are five-star, with no three or four-star ratings in the current dataset.
What do customers praise about LiftMaster?
While most reviews are negative, a minority of customers (16 percent) gave five-star ratings, suggesting some shoppers have had satisfactory experiences. However, specific details about what these satisfied customers appreciated are not detailed in the available reviews.
What are the most common complaints about LiftMaster?
Shoppers repeatedly cite warranty limitations and coverage denials, product failures occurring within or shortly after warranty expiration, the need for multiple service calls to resolve issues, unavailability of correct parts on first service visits, extended wait times for customer service, delayed refunds, and slow parts delivery. Customers also report that labor costs are not covered under warranty despite parts being covered.
Do customers recommend purchasing from LiftMaster?
Based on the review data, the vast majority of customers appear dissatisfied. With 74 percent one-star reviews and complaints about product durability and service quality, most reviewers do not recommend LiftMaster products. Prospective buyers should carefully review the detailed customer feedback before making a purchase decision.
How can I write a review of LiftMaster on RetailCoupons.com?
Customers who have purchased LiftMaster products or services can share their experiences by submitting a rating and written review on this page. Your feedback helps other shoppers make informed decisions and provides the company with insights into customer satisfaction and areas for improvement.