Lighterusa.com is a specialty retailer offering a curated selection of lighters and related products. This page aggregates customer ratings and reviews to help shoppers understand the shopping experience, product quality, and service standards they can expect.
lighterusa.com Reviews
4.8
24 reviews
What Shoppers Say About lighterusa.com
Created with AI, based on recent reviews
Lighterusa.com receives overwhelmingly positive feedback from shoppers, with the vast majority praising fast shipping and a wide selection of products. Customers consistently highlight the intuitive website design and responsive customer service, with one reviewer noting that the support team resolved an order mix-up promptly and professionally.
However, one significant complaint stands out: a customer reported ordering a high-value item that never arrived and subsequently experienced complete lack of responsiveness from the company despite numerous attempts to contact them through phone, email, and social media. This isolated incident represents a notable gap in customer service for cases involving undelivered orders, though it does not reflect the experience of the overwhelming majority of shoppers.
Customer Reviews (24)
Sorted by: Most recentNicole P.Jan 15, 2026
I ordered a high value item that never showed up and the company has been completely unresponsive. I've called dozens of times to a full voicemail, sent over 25 emails with zero replies except for automatic responses, and tried reaching them on social media with nothing back. They charged my card, the tracking shows it was never delivered, but they refuse to address it. Management responded dismissively claiming I made this up, but I have phone logs and email records proving my attempts to resolve this. This is fraudulent behavior. Do not give them any money.
Amanda S.Dec 23, 2025
The support team handled my order mix up flawlessly with no problems. Replacement shipped right away and everything came in perfect condition. They're reliable and fast.
Michelle G.Dec 23, 2025
Customer service team went above and beyond. Took care of my wrong order immediately without any hassle. New order processed right away and arrived in great shape. Really dependable and efficient.
Jessica Y.Nov 4, 2025
Loved it all! Product quality was great, taste options were excellent, pricing was fair, and shipping showed up fast.
Isabella V.Nov 4, 2025
Everything was fantastic! Items arrived fresh, flavor options were fantastic, cost was right, and delivery was quick.
lighterusa.com Review FAQ
What is the average rating for Lighterusa.com?
Lighterusa.com is rated 4.8 out of 5 based on 24 customer reviews on RetailCoupons.com.
What do customers praise most about this store?
Shoppers consistently highlight fast and reliable shipping, an excellent product selection, and an easy-to-navigate website. Many customers also report positive experiences with the customer service team, particularly when issues need resolution.
Are there any common complaints?
One customer reported a significant undelivered order with subsequent lack of responsiveness from the company despite repeated contact attempts. This appears to be an isolated incident, but it highlights the importance of confirming delivery and following up immediately if there are issues.
Do customers recommend Lighterusa.com?
The vast majority of customers recommend the store, with 96 percent of reviews rating it five stars. Shoppers cite fast shipping, product selection, and website usability as key reasons for their recommendations.
How can I write a review of Lighterusa.com?
After making a purchase, you can submit a review on RetailCoupons.com by providing a star rating and written feedback about your experience. Share details about product quality, shipping speed, website functionality, and customer service to help other shoppers make informed decisions.