Liu Jo is an Italian fashion brand that sells clothing, shoes, and accessories online. This page gathers customer ratings and reviews from shoppers who have purchased from liujo.com, helping you understand the shopping experience, product quality, and customer service standards you can expect.
Liu Jo S.p.A Reviews
1.8
15 reviews
What Shoppers Say About Liu Jo S.p.A
Created with AI, based on recent reviews
Liu Jo shoppers report serious quality control issues and unresponsive customer service. Multiple reviewers describe defective products including poorly constructed seams that come unraveled, buttons falling off after minimal wear, and boots that cause blisters due to manufacturing defects. Several customers report long delays in receiving refunds after returns (in some cases several months with no response to inquiries), and when they do contact support, complaints are dismissed or blamed on customer misuse rather than acknowledged as manufacturing failures.
A small number of shoppers have had positive experiences, praising responsive customer service and willingness to send replacements without charge. However, these positive experiences appear to be exceptions rather than the norm, and do not offset the widespread complaints about product defects and refund delays that dominate the review pool.
Customer Reviews (15)
Sorted by: Most recentRebecca M.Feb 25, 2021
Returning items through their site was really problematic. The whole shopping experience fell short of what I was hoping for. Liu Jo is a big name brand, so I expected much better service. Hopefully they'll make improvements down the road.
Thomas N.Jan 26, 2021
Bought two items from the webshop in late October and early November. I requested a return within two weeks. When the packages weren't picked up twice, I contacted customer service again. After multiple frustrated emails, they finally sent me two UPS labels. The packages arrived at their warehouse on December 9th. One return got partially refunded, but I never found out why not the full amount. The second return for a significant amount still hasn't been refunded because they claim the package isn't in their system. They have the delivery proof but as of late January, nothing has been returned to me.
Amanda H.Jan 12, 2021
Wish I'd read reviews first before ordering. I got two pairs of jeans and returned one, but the return process has been a disaster. You have to book returns through a third party and they never showed up initially. After many calls someone finally picked it up. I tracked it to Liu Jo's warehouse arriving December 16th with proof, but when I emailed them with screenshots, they claimed it arrived December 24th instead. I've sent multiple emails and still no refund. Terrible company overall. Also good luck calling them back, they never pick up.
Natalie C.Oct 2, 2020
Definitely avoid ordering here. They only give back part of your money when you return items and won't explain why. I called several times, sent emails, and after a month got no responses. Nobody answers emails and my full refund never showed up. Awful shopping experience and I tell everyone not to order from here. Update: Seven weeks later the rest of my money finally arrived, but I'm leaving this review up because people should understand what happened. Liu Jo, you lost me as a repeat customer.
Lisa V.Oct 2, 2020
Only partial refunds on returned items with zero explanation provided. Even after calling multiple times and sending emails, I got no response for over a month. They ignore emails and won't return my money. Terrible experience with this online store and I can't recommend it to anyone. Update: After more than seven weeks, the remaining money finally came through, but I'm keeping this review because other customers need to know what happened to me. Liu Jo, you've lost my future business.
Liu Jo S.p.A Review FAQ
What is Liu Jo's average rating on RetailCoupons.com?
Liu Jo is rated 1.8 out of 5 based on 15 customer reviews. The majority of ratings are one star, reflecting significant concerns about product quality and customer service responsiveness.
What complaints do shoppers mention most often?
The most common complaints center on defective merchandise (seams unraveling, buttons falling off, construction flaws) and poor customer service responses to problems. Customers also report extended delays in receiving refunds after returns, with some waiting several months without responses to inquiries.
Do reviewers praise Liu Jo for anything?
A small number of reviewers report positive experiences with quick replacements and responsive customer service. However, these favorable reviews are significantly outnumbered by negative ones citing product defects and unresolved customer issues.
How are Liu Jo's ratings calculated?
Ratings are based on verified customer reviews submitted to RetailCoupons.com. Each shopper rates their overall experience on a scale of one to five stars, and these individual ratings are averaged to produce the store's overall score.
Should I shop at Liu Jo based on these reviews?
The review data suggests significant risk. The predominance of one-star ratings tied to defective products and unresolved refund requests indicates potential quality and service issues. If you choose to shop there, consider doing so cautiously and documenting any purchases carefully in case issues arise.