Looking4 Reviews

Really unhappy with how this company handled things. My flight got cancelled so I only used the parking space for less than one day. The parking company itself told me the leftover days qualified for a refund and that I should contact this booking site to get the money back. Instead, they refused and just offered me fifty percent of something, which definitely wasn't the actual refund amount for the unused days. I wasn't asking for everything back, just the refund that was already approved by the actual parking provider. They showed zero understanding of my situation and made barely any effort to look into it or make it right. They basically said take the fifty percent or file an insurance claim. Compare that to every other company involved in my cancelled trip, including ones with non-refundable policies, and they were all way more helpful. I'd think twice before booking with a middleman site like this again.

Don't book with this company. They put down the wrong parking details on my reservation and then cancelled the whole thing without asking me first. I was already out of the country with my car in a paid lot. They wouldn't do anything to help and basically ignored all my attempts to reach them. Zero customer service.

Never received confirmation for my prepaid airport shuttle ticket. After weeks of going back and forth, they claimed they had no record of the booking under my name on that date, even though I have proof of payment. What really got me was finding out their whole operation might be fraudulent. They kept saying they were still waiting to hear from the airline about my money. These people lie, they cheat, they steal. Steer clear of this company at all costs.

Total rip-off. Booked through the airline and the bus just never showed up. We ended up missing our flight because of it. Should have known better with a deal that cheap.

The cancellation terms were completely misleading. I reserved a parking spot through this site and the booking confirmation said I could cancel whenever I wanted. Turns out that's not true at all. There's no cancel option on their site and their customer service never responds. I've tried calling and the number doesn't even work. I've sent multiple emails with proof and nothing back. I'm prepared to file a complaint with consumer protection if this doesn't get fixed fast.

Genuinely happy with this site. I've booked through them several times without any problems. Once I messed up the dates on a parking reservation, but they let me change it for free with no hassle.

My reservation somehow got changed without me doing anything. The dates shifted from one period to another without any permission from me. When I called to complain, they said I would have to fix it myself and charged me sixty pounds to correct what they changed. Awful support and they only answer through email. When I asked them to help, they basically said there was nothing they could do because of their limitations.

Absolutely terrible experience with customer support. I ordered a ticket and didn't catch that the flight time was wrong until it was too late. My confirmation email said I could modify the time, but when I tried to fix it, both the airline and the bus company kept passing the buck back and forth. Neither one would take responsibility. This isn't even my first bad experience with them either.

We booked ground transportation for a group of six people from the airport to the city center. When the taxi arrived, it was over an hour late and only had five seats. The driver actually suggested we stack on top of each other. We refused and grabbed a cab from the rank instead. When I asked for a refund, the booking company pointed fingers at the actual taxi service, and vice versa. The driver claimed we had too much luggage, but I took pictures showing the car simply didn't have enough seats. Not only did I lose the booking fee, but I also had to pay extra for the proper taxi.