Lovesac specializes in modular, customizable sectional furniture and accent pieces designed around flexible living spaces. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from Lovesac, from product quality and assembly to customer service and support.
Lovesac Reviews
2.4
24 reviews
What Shoppers Say About Lovesac
Created with AI, based on recent reviews
Lovesac receives sharply divided feedback, with shoppers either very satisfied or deeply frustrated. Positive reviewers praise the modular design that allows purchasing pieces incrementally, the comfort and durability of the furniture, and the quality of materials that resist visible wear. These customers report long-term satisfaction and appreciate the flexibility to customize their setup as living spaces change.
However, negative reviews cite serious quality control and customer service problems. Recurring complaints include misaligned pieces that don't fit together properly, replacement items arriving incomplete or incorrect, significant size discrepancies between advertised and actual dimensions (one pillow sac shrunk 10 inches after installation), and unresponsive customer support after issues arise. Additional concerns involve add-on products like the Stealth Sound System experiencing persistent connectivity failures despite multiple support calls. Several shoppers report unshipped orders with no communication, suggesting operational challenges at the company level.
Customer Reviews (24)
Sorted by: Most recentDaniel F.May 9, 2023
I've owned a SuperSac for quite a while and the foam has gotten flat and doesn't hold us up anymore even though they advertise a lifetime warranty on the foam. When I tried to use that warranty, they refused and said I'd have to pay for new foam. Don't get fooled by Lovesac's false advertising about warranties. They won't actually honor it.
Cameron B.Apr 3, 2023
This has got to be the most uncomfortable couch I've ever owned. I need to pile on like five extra pillows just to have a chance at being comfortable. Seriously, don't buy this. Beyond the comfort issues, it's a nightmare to move or even clean underneath. I've been dreading using this thing and can't wait to get rid of it. I won't even try to resell because I'd feel too guilty taking money for something this bad.
Monica L.Feb 19, 2023
I have a really small apartment so two seats and two sides work perfectly for me, and I can add more pieces when I get bigger space. I read a bunch of terrible reviews here but saw mostly great ones everywhere else online. I had such a positive experience that I wanted to post here. Most of the complaints seem like user error to me, people not following directions or not caring for them properly. These products are built to last forever and if you use them right they probably will. People really shouldn't bash a quality product just because they don't take care of it.
Robert S.Jan 27, 2022
We visited the mall location on a Saturday, grabbed our sactional with the Stealth Tech, and it arrived on our porch in nineteen boxes by the following Thursday. Assembly is tiring and getting the covers situated right takes some figuring out, but once you understand how they fit it becomes clear. Customer service has been fantastic and really supportive. The store manager even sent texts about our order. The company really has impressed us and we're very happy. My one thing is that the back cushions could use more support. We picked their standard fill and they're not as firm as what we saw in the store, but the deep seating option we chose is incredible and we absolutely love it.
Lovesac Review FAQ
What is Lovesac's average rating on RetailCoupons.com?
Lovesac is rated 2.4 out of 5 based on 24 customer reviews. The ratings show a stark divide: 50 percent of reviews are one star, 29 percent are five stars, and the remaining reviews fall between two and three stars, reflecting highly polarized customer experiences.
What do customers like most about Lovesac?
Satisfied customers consistently praise the modular design that lets them purchase sectional pieces gradually as their needs or budget allow. Reviewers highlight the comfort, durability through everyday use, and quality of the upholstery materials, which hold up well without showing visible wear over extended periods. Some customers also note that assembly becomes easier once you complete a few pieces.
What are the main complaints about Lovesac?
The most serious recurring issues involve quality control and customer service. Reviewers report pieces not aligning or fitting together properly, replacement items arriving wrong or incomplete, significant discrepancies between advertised and actual product dimensions, and unresponsive customer support after problems occur. Additional complaints mention malfunctioning add-on products like the Stealth Sound System experiencing random disconnections, and delays or lack of communication regarding unshipped orders.
Do Lovesac customers recommend the company?
Recommendations split along the lines of customer experience. Those who received functioning products without issues strongly recommend Lovesac for its design flexibility and comfort. However, shoppers who encountered quality control problems, sizing discrepancies, or poor customer service explicitly caution potential buyers to be wary before purchasing, with some noting that the company's reputation for reliability appears to have declined.
How should I write a Lovesac review for RetailCoupons.com?
Share your honest experience with the product quality, fit, comfort, and durability. Describe any assembly challenges and whether customer service was responsive if you had issues. Note specific products you purchased and how long you've used them. Include details about any problems such as missing hardware, sizing mismatches, or add-on product failures. Your review helps other shoppers make informed decisions about this brand.
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