LoveShackFancy sells home decor, apparel, and lifestyle products positioned as elegant and beautiful pieces for customers seeking upscale aesthetic items. This page aggregates shopper ratings and reviews from RetailCoupons.com to help you evaluate the brand's service, quality, and reliability before making a purchase.
LoveShackFancy Reviews
1.4
22 reviews
What Shoppers Say About LoveShackFancy
Created with AI, based on recent reviews
LoveShackFancy has a severely troubled customer service record, with 22 shoppers rating the store 1.4 out of 5. The overwhelming majority of negative reviews cite fulfillment errors (wrong items shipped, missing products, damaged packaging), unresponsive customer service, and broken promises about restocks and follow-up. Customers report long wait times for responses, unfulfilled commitments to send goodwill gestures, and misleading product availability information. A small number of satisfied customers praise the aesthetic appeal and quality of the merchandise itself, though they acknowledge that positive experiences may be underreported relative to complaints.
For a luxury brand positioned around beautiful home and apparel items, the operational failures documented in reviews are particularly damaging. Issues range from basic packaging and shipping competence to communication breakdowns where customers report being given contradictory information or ignored after complaints. Even when the company eventually resolves problems, the process often requires multiple follow-ups from frustrated customers who have already invested significant money in purchases.
Customer Reviews (22)
Sorted by: Most recentLisa T.Jul 26, 2022
Their service is terrible and the clothes they sent me had missing buttons. The whole return process needs a major overhaul. Getting the credit back on my card took way longer than it should have. I had to send three angry emails before anything happened.
Carol S.Jun 3, 2022
I ordered a dress and a tee that didn't work out. The dress looked nothing like the picture and the shirt fit way too small. I returned both items and the tracking confirmed they received them over three and a half weeks ago. A week ago I asked where my refund was and they said they'd look into it. Since then, silence. I've sent four more emails and gotten no response. Pretty disappointed with how they handle things. I'm dealing with my bank now to get my money back since the company won't respond.
LoveShackFancy Review FAQ
Why does LoveShackFancy have such a low rating?
The 1.4 out of 5 rating reflects widespread fulfillment and customer service issues documented across 22 reviews. Common problems include incorrect items shipped, missing products from orders, damaged packaging, long delays in order status updates, and unresponsive or contradictory customer service responses to complaints.
Do shoppers recommend LoveShackFancy?
Based on the review data, the vast majority of shoppers do not recommend the store. Only 5 percent of reviews rate it at the highest level, while 77 percent give it one star. Negative reviewers consistently state they are disappointed or will not shop there again, despite some acknowledging they like the actual products.
What are the most common complaints about LoveShackFancy?
Reviewers most frequently report order fulfillment errors (wrong items or sizes shipped), missing items from packages, poor packaging that invites tampering, shipping delays with stalled status updates, and customer service failures including ignored complaints, broken promises about follow-up actions, and incorrect information about product availability and shipping.
Are there any positive aspects of shopping at LoveShackFancy?
The small number of satisfied customers praise the visual appeal, elegance, and quality of the merchandise itself. One reviewer notes their positive experience and credits the design and aesthetic value of the products, suggesting that when orders arrive correctly, customers do appreciate what they receive.
How are ratings calculated for LoveShackFancy on RetailCoupons.com?
The overall 1.4 rating is calculated from 22 verified customer reviews. The rating distribution shows that 77 percent gave one star, 18 percent gave two stars, and 5 percent gave five stars, with no three or four star ratings. This heavily weighted distribution toward one-star reviews drives the very low average score.