LUSH Fresh Handmade Cosmetics offers bath bombs, soaps, shampoo bars, conditioners, and other skincare and body care products made with fresh ingredients. This page features shopper reviews and ratings for the North American site to help you understand what customers experience when ordering online or visiting store locations.
LUSH FRESH HANDMADE COSMETICS North America Reviews
3.9
13 reviews
What Shoppers Say About LUSH FRESH HANDMADE COSMETICS North America
Created with AI, based on recent reviews
Shoppers praise LUSH's product quality, distinctive scents, and commitment to sustainability. Many customers report satisfaction with items like shampoo and conditioner bars, and commend the knowledgeable staff at physical store locations. However, shipping and packaging emerge as significant pain points: multiple reviewers received items loose in boxes with inadequate protection, resulting in damaged products and mixed scents. Some customers also report unresponsive customer service when trying to address issues.
The brand inspires loyalty among long-term users who appreciate the premium nature of handmade cosmetics, but first-time or occasional buyers may be disappointed by delivery experiences that don't match the quality of the products themselves. Inconsistent customer service interactions, both in-store and via email, have frustrated some shoppers.
Customer Reviews (13)
Sorted by: Most recentDavid K.Aug 1, 2020
Got a big order of fragile bath bombs as a birthday gift for my future wife and everything arrived in perfect condition. The packaging was done really well and nothing broke. Delivery was fast too. She absolutely loved them - the scents are fantastic and watching them dissolve with all those cool patterns was great. I've been a customer for years now and they consistently meet expectations every time.
Kevin B.Jul 17, 2020
Their products are great and the prices are fair. Orders get to you quickly too!
Jennifer L.Jun 1, 2020
I'm such a fan of Lush. The products are really great quality and my whole family enjoys using them. When things got crazy during the pandemic and I placed orders, they kept me in the loop about any shipping delays. Everyone there was helpful and answered what I needed to know. When my packages showed up, they were packed really nicely and I felt like they were worth the extra time waiting.
LUSH FRESH HANDMADE COSMETICS North America Review FAQ
What is the overall rating for LUSH and how many reviews are included?
LUSH is rated 3.9 out of 5 based on 13 customer reviews on RetailCoupons.com. The majority of reviewers (69 percent) gave 5-star ratings, though 23 percent gave 1-star ratings, indicating polarized experiences.
What do shoppers like most about LUSH products?
Customers consistently praise the quality and scent of LUSH products, particularly shampoo and conditioner bars. Reviewers also highlight the brand's environmental commitment and sustainability practices. Loyal customers report that product performance justifies the premium pricing.
What are the main complaints about LUSH?
The most common complaints involve shipping and packaging. Multiple reviewers received items that were loosely packed without individual wrapping, leading to damaged products, mixed scents, and items arriving stuck to packaging. Some customers also report difficulty reaching customer service when issues occur.
Do customers recommend shopping at LUSH?
Many loyal customers strongly recommend LUSH and express commitment to continuing purchases. However, those who experienced packaging or customer service problems are less likely to recommend it, suggesting the experience depends significantly on how orders are fulfilled.
How can I leave a review for LUSH on RetailCoupons.com?
Shoppers can share their own experiences by submitting a rating and detailed review on this page. Honest feedback about product quality, shipping, packaging, customer service, and overall satisfaction helps other customers make informed decisions.
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