LXR&CO sells authenticated pre-owned and new designer luxury bags, wallets, and accessories from brands including Gucci, Balenciaga, and Loewe. This page shows what shoppers report about their buying experience at LXRco.com, including feedback on customer service, product quality, and shipping.
LXR&CO Reviews
3.0
4 reviews
What Shoppers Say About LXR&CO
Created with AI, based on recent reviews
LXR&CO shoppers report a deeply divided experience. Those who give five stars praise fast shipping and authentic designer bags in excellent condition, with some customers reporting long-term loyalty since 2016. However, half of reviewers give one star, citing serious customer service failures: unresponsive support staff, ignored emails and phone calls, order cancellations after sales without explanation, and difficulty obtaining refunds. Multiple shoppers describe feeling scammed and report having to contact credit card companies to recover money.
The pattern suggests LXR&CO excels at fulfilling orders quickly when things go smoothly, but lacks adequate customer service infrastructure to handle problems or inquiries. Shoppers who encounter issues report that the company becomes effectively unreachable, making dispute resolution extremely difficult.
Customer Reviews (4)
Sorted by: Most recentPatricia D.Feb 8, 2023
I purchased a Gucci wallet for $495 on January 10th. After asking multiple times about my order and getting the runaround with excuses, I asked for a refund on January 31st. The customer service here is truly awful and honestly feels like a scam. I won't be ordering from LXR again and I can't recommend them to anyone either.
Michelle R.Sep 23, 2022
I understand why there are bad reviews out there, but my experience has been completely different. Both bags I recently ordered arrived super fast. I got a Loewe small puzzle bag in excellent condition and a Balenciaga City bag that was also in perfect shape. I've actually been shopping with them since 2016 and have bought multiple designer bags and leather accessories from them over the years. My first pre-loved designer bag ever was purchased here. The prices are really competitive, sometimes honestly unbelievable deals. Everything went smoothly and I didn't need to contact customer service at all. Definitely planning to order from them again.
Sarah M.Mar 9, 2022
Seriously, don't buy from here. I made the mistake of ordering a bag during their women's day sale with 25% off, even though I'd seen tons of terrible reviews. Next day I get an email saying it's sold out, but when I check the site it's right there at full price. They obviously cancelled my order because they didn't want to honor the discount. Good luck getting customer service to respond, whether you call or email during their posted 10-5pm EST hours. Trying to reach anyone there is a waste of time. I should have listened to all those bad reviews online instead of giving them a shot. Huge mistake on my part and I definitely won't be ordering from this company again.
Jennifer K.May 16, 2020
Skip this company entirely. They're quick to take your money when you're buying, but returning anything is a nightmare. Nobody answers the phone, and I sent multiple emails that were completely ignored. I had to call my credit card company to get my money back. They clearly have staff to process payments and ship orders, but customer service doesn't seem to exist at all.
LXR&CO Review FAQ
What is LXR&CO's average rating?
LXR&CO is rated 3.0 out of 5 based on 4 reviews on RetailCoupons.com. The ratings are split evenly: half of shoppers gave five stars while half gave one star, resulting in the middling average.
What do shoppers praise about LXR&CO?
Positive reviewers consistently mention fast shipping and high-quality condition of items received. Long-term customers report successful purchases of multiple designer bags over years of shopping with the company. Shoppers who have positive experiences describe receiving authentic products in excellent condition.
What are the main complaints about LXR&CO?
The primary complaints center on customer service. Shoppers report that the company does not answer phones, ignores emails, and is unresponsive when problems arise. Additional issues include order cancellations without clear explanation (particularly after sales or discounts), difficulty obtaining refunds, and customers having to contact credit card companies to recover money.
Would shoppers recommend LXR&CO?
Based on reviews, shoppers are split. Those with positive experiences recommend the company for fast, reliable order fulfillment. However, shoppers who encountered problems explicitly state they cannot recommend LXR&CO and advise others to avoid the company entirely.
How can I leave a review of LXR&CO on RetailCoupons.com?
To share your experience with LXR&CO, look for the review submission option on this page. Your honest feedback about product quality, shipping speed, customer service, and overall experience helps other shoppers make informed decisions.