Lysse specializes in women's clothing with a focus on fitted pieces and stretchy fabrics. This page features independent shopper reviews of Lysse's products and customer service to help you make informed purchasing decisions.
Lysse Reviews
2.3
7 reviews
What Shoppers Say About Lysse
Created with AI, based on recent reviews
Lysse receives highly polarized feedback, with shoppers either very satisfied or deeply dissatisfied. Positive reviewers praise the fit of the clothing and appreciate the newer designs, though this segment represents a small portion of feedback. However, the majority of reviews highlight serious concerns including significant quality decline compared to previous years (rough, scratchy fabrics and stretched-out waistbands), problematic return processes (customers pay for return shipping and experience delays of nearly a month without refunds posting to accounts), poor customer service responsiveness (limited Monday-Friday 9-5 phone support with unanswered emails), and an unwillingness to honor returns on sale items even when incorrect products are shipped. Shoppers report receiving wrong items, unresolved quality issues after washing, and difficulty navigating the website's returns section.
The company's approach to customer service appears to be a major friction point. Multiple reviewers describe frustration with the lack of communication, unresponsive support staff, and outdated support hours. Combined with accounts of quality deterioration and return complications, these issues suggest that even previously loyal customers are reconsidering future purchases.
Customer Reviews (7)
Sorted by: Most recentJessica M.Jan 25, 2026
Don't waste your money on this company. I ordered a dress with an important event coming up in two weeks, so when it finally arrived after forever, I was shocked to find it wasn't even the dress I ordered. I emailed asking for a refund since I got the completely wrong item, but they refused because it was on sale. The fact that it's the wrong product doesn't matter to them. Their customer service is honestly the worst I've ever dealt with.
Michelle T.Jan 21, 2026
Quality has really gone downhill. I used to love this brand as much as I love my Uggs, but that was over 2 years back. Now the fabric feels rough and scratchy instead of soft. The stretch is gone and the waistbands sit way too high. It's nothing like what it used to be.
Christopher L.Jul 28, 2025
Really happy with these pieces. The fit is excellent and I love the new designs they've come out with.
Amanda K.Jun 6, 2024
Hands down the worst experience I've had with any retailer. You pay shipping to send items back, and then you wait nearly a month with no credit showing up on your account. They keep saying it's processing, but nothing happens. I won't be ordering from them again.
Lauren C.Sep 23, 2023
Trying to find the returns section on this website is incredibly frustrating. The whole customer service setup needs a complete overhaul. Having only Monday through Friday 9 to 5 phone support is really unacceptable by today's standards. I left a message and I'm just waiting to see if anyone gets back to me.
Nancy B.Sep 11, 2022
I've been a loyal customer for a while, but I'm beyond disappointed. I spent $275 on three pairs of jeans including a light grey pair. When I washed them, the light grey developed spots that wouldn't come out. I reached out to their customer service with photos showing the problem and got nothing. I kept emailing but never heard back. As someone who's spent good money with them, I deserved at least a response. When companies respond to my reviews, they always ask for more information like that somehow solves the issue, especially when it's already impossible to get them to engage.
Lysse Review FAQ
How is Lysse's average rating calculated?
Lysse is rated 2.3 out of 5 based on 7 customer reviews on RetailCoupons.com. The rating reflects all submitted reviews regardless of when they were posted.
What do shoppers most commonly praise about Lysse?
The positive reviews highlight the fit of Lysse clothing and satisfaction with the newer designs available. Customers who rate the brand highly report that the pieces fit well and they are happy with their purchases.
What are the most frequent complaints about Lysse?
Common issues include significant quality decline (fabric feeling rough and scratchy instead of soft, loss of stretch, waistbands fitting incorrectly), long delays in processing returns without refunds appearing in accounts, an unwillingness to process returns on sale items even when incorrect products are shipped, unresponsive customer service with limited availability, and difficulty finding returns information on the website.
How is Lysse's return process according to customer reviews?
Reviewers report that customers must pay shipping costs to return items, then face waits of up to a month for refunds to appear in their accounts. Some customers report that support staff indicate refunds are still processing despite extended delays, and that return information is difficult to locate on the website.
Would shoppers recommend Lysse based on these reviews?
The reviews are sharply divided. While a small number of satisfied customers would recommend Lysse, the majority of reviewers express strong dissatisfaction and state they will not order from the company again due to quality, service, and return process issues.
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