Marco Polo Hotel Group operates hotel and resort properties in multiple countries, offering accommodations, dining, and amenities such as spa services. This page aggregates guest ratings and reviews to help prospective visitors understand what to expect from their stays at Marco Polo locations.
Marco Polo Hotel Group Reviews
3.0
6 reviews
What Shoppers Say About Marco Polo Hotel Group
Created with AI, based on recent reviews
Marco Polo Hotel Group receives highly polarized reviews, with shoppers either praising exceptional experiences or reporting serious service and maintenance failures. Positive reviewers consistently highlight outstanding staff service, quality dining options with customized meals, and well-executed amenities like spa facilities. They note that staff members go above and beyond to create memorable experiences, particularly in handling special requests and dietary needs.
Negative reviews cite significant property maintenance issues including damaged furniture, torn mattresses, and poorly cleaned bathrooms. Guests also report concerning lapses in basic hospitality standards, such as lack of first aid supplies during a medical emergency, inconsistent food quality and temperature at breakfast service, and unprofessional staff behavior when guests politely raised scheduling concerns. These complaints suggest inconsistency in property upkeep and staff training across locations.
Customer Reviews (6)
Sorted by: Most recentRobert H.Dec 16, 2025
Had a wonderful three-day stay at their Hongkong location. Everything exceeded our expectations, from the accommodations to breakfast to the helpful staff. On our final evening, we ate in their restaurant and our server, the Lobby Lounge Manager, created an unforgettable dining experience. Really grateful for the outstanding service.
Margaret T.Oct 28, 2024
Really frustrated with my stay. The room had damaged curtains with holes, the mattress was torn, and outlet placement was terrible for using styling tools. The bathroom looked like it hadn't been properly scrubbed in ages. Breakfast got monotonous repeating the same items every three days, and the food temperature was inconsistent. On the bright side, the staff members were genuinely nice and the common areas looked fine. Still, I can't see recommending this place to anyone.
Christopher N.Jul 18, 2024
Visited with my wife and had a fantastic time overall. A few rough spots at check-in, but the hotel team really stepped up and went the extra mile for us. The dining options were plentiful, though I had some dietary challenges, so the chef and wait staff made sure I got customized meals every evening. The entertainment crew was phenomenal and always kept us laughing and engaged in activities. Met some wonderful people through them. The pool staff was super helpful when I had towel trouble. Everyone on this team, from front desk to gift shop to entertainment, showed genuine care and made the trip special. Can't wait to return and see everyone again.
Jennifer P.Jul 3, 2024
During our visit, my companion got hurt and needed medical attention. The front desk didn't even stock a basic first aid kit and refused to help. That's completely unacceptable since every hospitality business is required by law to have one. Beyond that safety issue, the room quality was well below par. This place simply doesn't meet minimum standards for guest care and wellbeing.
Sarah K.Jun 18, 2023
Stayed at their Tunisia resort specifically for the spa facilities. The team is fantastic, the massage treatments are incredible, and the pricing is really fair. Couldn't ask for better value and service.
David M.Aug 17, 2022
Came for the brunch buffet at their Zhuhai location. According to their schedule, it should've been available until 10:30 am, but at 10:10 a staff crew started breaking everything down. I politely mentioned we had twenty more minutes, and one of the female employees started yelling at me instead of being professional about it.
Marco Polo Hotel Group Review FAQ
How is Marco Polo Hotel Group's overall rating calculated?
The rating of 3.0 out of 5 is based on 6 guest reviews submitted to RetailCoupons.com. The current reviews are evenly split between one-star and five-star ratings, resulting in a middle-range average.
What do guests praise most about Marco Polo Hotel Group?
Positive reviewers consistently mention exceptional staff service and hospitality, particularly staff members who personalize experiences and accommodate special requests. Guests also highlight quality dining options, fair pricing, and well-maintained amenities like spa facilities.
What are the main complaints in negative reviews?
Common complaints include poor room maintenance (damaged curtains, torn mattresses, inadequate cleaning), inconsistent food quality and temperature at breakfast service, unprofessional staff interactions, and failures in basic safety standards such as lack of first aid supplies.
Do guests recommend staying at Marco Polo Hotel Group?
Recommendations are mixed. Guests who had positive experiences strongly recommend the hotel, but those who encountered maintenance or service issues do not. The polarized ratings suggest experiences vary significantly, possibly by location or timing.
How can I submit a review for Marco Polo Hotel Group?
Guest reviews help other travelers make informed decisions. If you have stayed at a Marco Polo Hotel Group property, you can share your experience on RetailCoupons.com to contribute to this feedback and help the company and other guests understand service standards.
Looking for Marco Polo Hotel Group coupons?
View Marco Polo Hotel Group Coupons
3 active codes right now. Save before you check out.